Quality & Customer Experience (CX) Leader

Role & responsibilities:1 CX Metrics Management:Oversee and manage key CX metrics, including rNPS (Relationship Net Promoter Score), tNPS (Transactional Net Promoter Score) and CSAT (Customer Satisfaction Score).Monitor and report on these metrics to assess customer sentiment and identify areas for improvement.2 Feedback Analysis and Action Planning:Analyze...

We're seeking an experiencedOracle CX Developerto join our IT team and contribute to the design, development, and support of innovative business solutions. In this role, you'll focus on customizing Oracle CX applications, building integrations, and delivering seamless user experiences.Key Responsibilities:Develop and customize Oracle CX solutions using...

Key Responsibilities:Development & CustomizationBuild custom objects and extensions using Oracle CX Application ComposerDevelop Groovy scripts, workflows, and field updates to meet business requirementsCreate reports and dashboards using BI Publisher and OTBISupport integration development using SOAP/REST APIs, ICS components, and VBCSTesting &...

Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.Set up feedback...

Quality Team Leader & Senior Trainer - SalesA global luxury fashion and lifestyle media & retail sector player operating in fashion media, lifestyle marketing and brand licensing. The team delivers premium customer experiences across digital and inside-sales channels for high-value audiences.Location: Santacruz (W), Mumbai — On-site | Full-timeAbout...

Customer Experience & Operations AssociateLocation: MumbaiType: Full-time (On-site)About the roleWe are looking for a proactive and warm Customer Experience & Operations Associate who will be the bridge between our customers and our internal teams. This role is for someone who enjoys talking to people, solving problems in real time, and taking full ownership...

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand...

We're looking for aCustomer Experience Associatewho's empathetic, proactive, and passionate about helping customers. You'll be thefrontline voiceof a fast-growingAyurveda & wellness D2C brand, ensuring every customer interaction is smooth, insightful, and delight-driven.This is not your typical customer support role — you'll handleend-to-end customer...

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

Neeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide...