Current jobs related to Service Delivery Manager - Chennai - Ensono
-
IT Service Delivery Manager
2 days ago
Chennai, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 10,00,000 - ₹ 20,00,000Service Delivery Coordinator RoleThe role of a Service Delivery Coordinator is to oversee the delivery of services to clients, ensuring smooth operations and maintaining client satisfaction.Key Responsibilities:Team Coordination: Attend daily stand-ups or check-ins to discuss assignments and challenges. Provide guidance or troubleshooting support for complex...
-
IT Service Delivery Manager
6 days ago
Chennai, Tamil Nadu, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000Job Title:IT Service Delivery Manager About the Role: We are seeking an experienced IT service delivery professional to lead our help desk team. This role will oversee IT service desk support quality, drive service excellence, and promote a culture of continuous improvement. Develop and implement strategies to improve customer satisfaction and user...
-
Service Delivery Manager
3 days ago
Chennai, Tamil Nadu, India Capgemini Engineering Full timeService Delivery Manager / Scrum Master Location: Chennai Experience: 10–12 years Your Role As a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across...
-
Service Delivery Manager
21 minutes ago
Chennai, Tamil Nadu, India Digitalxc Full time ₹ 9,00,000 - ₹ 12,00,000 per yearResponsibilities:* Manage data center infrastructure & operations* Ensure compliance with security standards* Lead IaaS service delivery through automation* Collaborate on cloud automation devops initiativesAnnual bonusProvident fund
-
Senior IT Manager
11 hours ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878Job OverviewWe are seeking an experienced technical manager to lead our managed services operations team.The successful candidate will be responsible for ensuring the delivery of high-quality services to our clients, managing client incidents, and working closely with cross-functional teams to drive service improvement initiatives.Key...
-
Service Delivery Manager
6 days ago
Chennai, Tamil Nadu, India Bahwan Cybertek Group Full time ₹ 15,00,000 - ₹ 20,00,000 per year1. Manage the E2E delivery of the assigned account(s)2. Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue FTEs)3. Experience in managing teams from multiple geographies and technologies4. Experience in managing...
-
Service Delivery Manager
13 minutes ago
Chennai, Tamil Nadu, India Bahwan CyberTek Full time ₹ 15,00,000 - ₹ 20,00,000 per yearManage the E2E delivery of the assigned account(s) Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue FTEs) Experience in managing teams from multiple geographies and technologies Experience in managing clients and...
-
Service Delivery Manager – Technical Support
11 hours ago
Chennai, Tamil Nadu, India 2COMS Full timeService Delivery Manager - Technical Support Voice BPO We are looking for an experienced professional to join Technical Support Voice BPO operations team in Chennai Australian Shift This role is best suited for candidates with strong expertise in service delivery team leadership and client management within a BPO technical support environment ...
-
Service Delivery Manager Technical Support
35 minutes ago
Chennai, Tamil Nadu, India 2coms Full time ₹ 1,04,000 - ₹ 1,30,878 per yearSUMMARY Service Delivery Manager Technical Support (Voice, BPO)We are looking for an experienced professional to join Technical Support (Voice, BPO) operations team in Chennai (Australian Shift). This role is best suited for candidates with strong expertise in service delivery, team leadership, and client management within a BPO/technical support...
-
Service Delivery Coordinator
5 days ago
Chennai, Tamil Nadu, India TECEZE Full timeJob location: Chennai, Bengaluru, Pune (On-site)Experience: 2 - 5 years of experience in IT Project ManagementCompany Mission:Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better...
Service Delivery Manager
2 weeks ago
Primary Responsibilities:
- Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono's' operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries.
- Works with the assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client's business outcomes. This may include analyzing the health/wellness of the client's environment, data on incidents/SLAs.
- Educates the operational team in understanding how clients utilize Ensono services in support of their business.
- Educates the operational team in understanding how clients utilize Ensono services in support of their business.
- Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations.
- Supports relationships across the client's organization to confirm the right level of participation across IT and the business to drive success and achieve the client's outcomes.
- Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
- Provides communications for critical business impacting events, account updates, and service improvement plans.
- Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client's overall contractual relationship.
- Supports the management of critical client issues/incidents via an ITSM based approach, communicating the client's expectations, and ensuring coordination across the Ensono team to deliver.
- Assesses account performance through Ensono's Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
- Establishes and participates in leading operational meetings focused on ITSM governance and SLA adherence.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Required Qualifications
- 5+ years of IT Service Management experience in a client-facing role
- Client relationship management experience
- Operational ability in diverse, large-scale, multi-platform, outsourced environments
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
- Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site)
Shift Timings: 5:30 PM to 2:30 AM
