Customer Success Specialist

2 days ago

Bengaluru, Karnataka, India Talent Bee Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year
An incredible opportunity for a passionate and driven Customer Success Manager to join an early-stage medical Ed-Tech product team, backed by a reputed and Industry Leader in Education. We are looking for a driven, experienced person to join a newly formed Product team to oversee Customer Success for newly acquired customers to ensure that the service and operations are best in class. The Customer Success Manager must be an excellent process handler, be execution and target-focused, and be able to multitask and prioritize effectively. Above all, be able to relate to the Customer, anticipate areas of help required, and proactively plan for contingencies.
Key Responsibilities:

• Manage customer onboarding to ensure the most effective deployment of the product by delivering consultative training and content enablement for our customers
• Primary point of contact to key customer stakeholders and ensuring their success
• Guide the customer with onboarding, adoption, and usage of the product
• Maintaining high levels of engagement throughout the lifecycle of the customer and seeking feedback at every point
• Supporting customers proactively to successfully use and operationalize the product
• Lead and direct the customer service team to ensure superlative experience and also contribute in an individual capacity
• To design and implement key processes to provide best-in-class customer experience post order placement
• To drive key customer satisfaction parameters like quick response time and SLA adherence to have happy customers
• To setup a closed loop process to provide end-to-end support to customers
• Build strong and lasting relationships with the customers by treating them cordially and ensuring they are held in high esteem, to make them patronize the brand continuously
Required Skills:
3+ years of relevant experience in Customer Sucess or Post Sales support

• Experience in b2c background handling a Education /EdTech Brand is a plus
• Should be proactive, organized and data driven
• Strong and demonstrated written and verbal communications skills
• Ability to work in a fast-paced, team environment.
• Excellent verbal and written communication skills
• Team player able to wear many hats, and add on more hats when needed
• Comfortable with ambiguity and unpredictable
Location: Bangalore (M.G Road)

  • Customer Success Specialist

    3 days ago

    Bengaluru, Karnataka, India Procuzy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Customer Success Specialist who can assist clients in the easy onboarding of the data on our SaaS Platform - Procuzy Develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organisation. As Customer Success Specialist you will help craft the company's customer success...

  • Customer Success Specialist, Advertising

    2 days ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success Specialist Profile: Fueled by our customers and business growth, we're looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth...

  • Customer Success Specialist

    3 days ago

    Bengaluru, Karnataka, India Awign Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the RoleAt Awign, we serveglobal customersacross the rapidly growing industries ofRobotics and Artificial Intelligence, deploying thousands of specialist and generalist talent across India and the world. We're looking for a dynamic and proactiveCustomer Success Specialistto manage and grow our global client accounts. You'll be the primary point of...

  • Customer Success Specialist, Advertising

    4 days ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Customer Success Specialist, Advertising

    1 week ago

    Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Qrata Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Client: Startup D2C BrandLooking for a Customer Success Specialist to join the team and help us create a fun kids brand.Role Overview:Responsibilities:Customer Handling: Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism. 2. Market Research & Insights: Leverage...

  • Customer Success Specialist II

    3 days ago

    Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology....

  • Customer Success Specialist

    2 days ago

    Bengaluru, Karnataka, India Orca Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Big Ideas. Real People.At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now...

  • Customer Success Specialist

    1 week ago

    Bengaluru, Karnataka, India Freshworks Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Specialist - Customer Success Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, ...

  • Customer Success Specialist

    6 days ago

    Bengaluru, Karnataka, India DotKonnekt Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About DotKonnektDotKonnekt is a fast-growingEnterprise AI startupdedicated to acceleratingGenAI adoption across global enterprises.We deliver comprehensive, full-stack AI solutions that provide organizations withsecure, scalable pathways to AI transformation— from strategy and infrastructure to intelligent applications and measurable business...