Manager- Global HR Operations
1 day ago
HR process excellence
- Design, implement and continuously improve HR processes to consistently deliver a superior and personalized employee experience
•Overseeing the full onboarding lifecycle to deliver a smooth, engaging experience that enhances employee satisfaction and drives early performance
•Responsible to establish effective metrics and efficient delivery of HR operations across the employee life cycle, post onboarding
•Identify process / sub-process automation opportunities and partner with HRIT team for implementation
Employee master
- Define data quality norms and ensure accuracy & completeness of employee masters (financial and non financial) in Oracle fusion
•Establish internal control mechanisms for periodic validation of employee data for accuracy and completeness
HR helpdesk
- Ensure resolution of employees and BHRs queries through internal case management tool (ihelp) within 0-2 days. Continuously provide training to team members to effectively resolve queries.
•Organize awareness sessions for employees and enhance usage of Employee self service options in HRMS
•Periodically review and refine templates & categories configured in iHelp
•Work with technology team for continuous training of PiRo (HR Chatbot) basis employees queries and upgrades
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HR policy board governance
- Track and ensure that updated HR policies are hosted on HRMS for all entities in scope
•Monitor policies renewal schedule and notify BHRs/Total Rewards team review
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Payroll and compliance support
- Validate and sign off employee master (financial and non financial) and variable inputs for monthly payroll
Governance and Stakeholder management
- Plan & conduct periodic governance meeting with all internal customers - Business HR teams
•Implement agreed action plan and keep stakeholders informed
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