Hiring Production Support

5 days ago

Mumbai Mumbai Suburban Navi Mumbai, India Transformhub Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a Production Support Engineer with strong expertise in Infrastructure and Network support to manage and ensure smooth operations of business-critical applications within the BFSI domain. The role requires hands-on experience in production support, incident management, and coordination with cross-functional teams to resolve issues quickly and effectively.

Key Responsibilities:

  • Provide 24/7 production support for BFSI applications and systems.
  • Monitor infrastructure and network performance, ensuring system availability and stability.
  • Troubleshoot and resolve issues related to servers, networks, and application environments.
  • Perform incident, problem, and change management in line with ITIL practices.
  • Coordinate with development, infrastructure, and vendor teams to ensure timely resolution of critical issues.
  • Participate in root cause analysis (RCA) and provide permanent fixes.
  • Support deployments, upgrades, and configuration changes in production.
  • Maintain documentation of processes, system configurations, and support procedures.
  • Ensure compliance with security, regulatory, and operational guidelines.

Required Skills & Experience:

  • Proven experience in BFSI production support environments.
  • Strong expertise in Infrastructure support (Windows/Linux servers, storage, virtualization, etc.).
  • Hands-on experience in Network troubleshooting (LAN/WAN, firewalls, routers, VPNs, switches).
  • Knowledge of monitoring tools (e.g., Nagios, Splunk, AppDynamics, Zabbix).
  • Familiarity with databases (Oracle, SQL Server, MySQL) for query execution and troubleshooting.
  • Understanding of ITIL processes (Incident, Change, Problem Management).
  • Good communication and stakeholder management skills.

Good to Have:

  • Exposure to Cloud platforms (AWS, Azure, GCP).
  • Experience in automation/scripting (Shell, Python, PowerShell).
  • Prior experience in supporting core banking / payment systems / trading platforms.

Interested candidate can share their resume

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