Hiring Production Support
5 days ago
We are looking for a Production Support Engineer with strong expertise in Infrastructure and Network support to manage and ensure smooth operations of business-critical applications within the BFSI domain. The role requires hands-on experience in production support, incident management, and coordination with cross-functional teams to resolve issues quickly and effectively.
Key Responsibilities:
- Provide 24/7 production support for BFSI applications and systems.
- Monitor infrastructure and network performance, ensuring system availability and stability.
- Troubleshoot and resolve issues related to servers, networks, and application environments.
- Perform incident, problem, and change management in line with ITIL practices.
- Coordinate with development, infrastructure, and vendor teams to ensure timely resolution of critical issues.
- Participate in root cause analysis (RCA) and provide permanent fixes.
- Support deployments, upgrades, and configuration changes in production.
- Maintain documentation of processes, system configurations, and support procedures.
- Ensure compliance with security, regulatory, and operational guidelines.
Required Skills & Experience:
- Proven experience in BFSI production support environments.
- Strong expertise in Infrastructure support (Windows/Linux servers, storage, virtualization, etc.).
- Hands-on experience in Network troubleshooting (LAN/WAN, firewalls, routers, VPNs, switches).
- Knowledge of monitoring tools (e.g., Nagios, Splunk, AppDynamics, Zabbix).
- Familiarity with databases (Oracle, SQL Server, MySQL) for query execution and troubleshooting.
- Understanding of ITIL processes (Incident, Change, Problem Management).
- Good communication and stakeholder management skills.
Good to Have:
- Exposure to Cloud platforms (AWS, Azure, GCP).
- Experience in automation/scripting (Shell, Python, PowerShell).
- Prior experience in supporting core banking / payment systems / trading platforms.
Interested candidate can share their resume
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