Hiring For Production Support Manager For POWAI

3 days ago

Mumbai, Maharashtra, India Bolt-on Global Solutions Services Private Limite Full time ₹ 87,000 - ₹ 2,00,000 per year

Minimum Qualification:

  • B.Sc. (IT/CS) or BCA or MCA or BTech/BE ( Mech, Elec, E&TC, CS ).

Experience:

  • Overall 17+ years in the IT sector with a minimum 15+ years dedicated to application production support.

Job description:

  • Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory)
  • Own the overall production support for all tracks.
  • Interface and drive the MSP partner for the SLAs, KPIs and coverage windows
  • Ensure better than expected systems / platform availability and RTO & RPO for the technology platform and tools
  • Capture and action the root causes for critical and fatal incidences
  • Crisp reporting of the metrics on weekly and monthly basis
  • Coordinate with all tracks for smooth functioning of applications
  • Reduce repetitive activities efforts by fixing issues or by automating with the help of development team
  • Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics
  • Create issues handling process, standardize and enforce with all tracks, keep it up-to-date
  • Create and implement a plan to scale the support team based on the business expansion plan
  • Own Release management for all the tracks and be gatekeeper for quality of releases
  • Ensure data and environment security as custodian of the production environment

Skills:

  • Good Communication Skills in English - verbal and written (mandatory)
  • Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP
  • Good hands on experience of using JIRA tool and Excel is mandatory
  • Knowledge of Ecommerce domain (Preferred)
  • Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred)
  • Sound understanding of application production support processes and incident management. (Mandatory)

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