Customer Support Executive

5 days ago


Mumbai, Maharashtra, India AMUS HIRING Full time ₹ 3,00,000 - ₹ 6,00,000 per year

NOTE: RELEVANT PROFILES ONLY CAN BE CONTACTED

  • Customer interaction:
     Respond promptly and professionally to customer queries and concerns via various communication channels.
  • Issue resolution:
     Troubleshoot and resolve product or service-related issues by understanding the customer's problem and providing clear, step-by-step solutions.
  • Data handling:
     Maintain detailed and accurate records of customer interactions, transactions, and resolutions using Customer Relationship Management (CRM) software.
  • Escalation and collaboration:
     Escalate complex issues to senior staff or other internal departments, such as sales or technical teams, to ensure timely resolution.
  • Product knowledge:
     Maintain a deep and up-to-date understanding of the company's products, services, and policies to provide accurate information and guide customers.
  • Feedback and follow-up:
     Collect customer feedback and follow up on issues to ensure full resolution and satisfaction. Share insights with relevant teams to help improve products and processes.
  • Process improvement:
     Identify common customer issues and contribute to the development of customer support materials like FAQs and help center articles.


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