Customer Support Executive
5 days ago
NOTE: RELEVANT PROFILES ONLY CAN BE CONTACTED
- Customer interaction:
Respond promptly and professionally to customer queries and concerns via various communication channels. - Issue resolution:
Troubleshoot and resolve product or service-related issues by understanding the customer's problem and providing clear, step-by-step solutions. - Data handling:
Maintain detailed and accurate records of customer interactions, transactions, and resolutions using Customer Relationship Management (CRM) software. - Escalation and collaboration:
Escalate complex issues to senior staff or other internal departments, such as sales or technical teams, to ensure timely resolution. - Product knowledge:
Maintain a deep and up-to-date understanding of the company's products, services, and policies to provide accurate information and guide customers. - Feedback and follow-up:
Collect customer feedback and follow up on issues to ensure full resolution and satisfaction. Share insights with relevant teams to help improve products and processes. - Process improvement:
Identify common customer issues and contribute to the development of customer support materials like FAQs and help center articles.
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Customer Support Executive
1 week ago
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Customer Support Executive
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