Customer Support Executive

2 days ago

Pune, Maharashtra, India Doehler Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Broad Responsibilities are as mentioned below.

1.

Customer Follow-ups: Handle customer follow-ups, queries, and enquiries efficiently.

2.

Team Targets: Monitor team performance and KPI, ensuring accuracy of reports and information shared with customers and sales counterparts.

3.

Order Coordination: Coordinate with customers regarding current and future orders, shipment status, and accounts receivable.

4.

Order Processing: Enter and process all types of customer orders accurately.

5.

Internal Coordination: Work with internal teams to ensure timely execution of customer orders.

6.

Transaction Management: Ensure correct processing of the entire transaction from order receipt to payment collection.

7.

Issue Resolution: Address and resolve customer issues promptly and professionally.

8.

Data Management: Maintain accurate records of customer interactions and order details.

9.

Reporting: Generate and analyze reports related to customer service and order management metrics.

10.

Process Improvement: Suggest and implement improvements to enhance the customer experience.

11.

Complaint Management: Address and resolve customer complaints effectively and professionally, ensuring customer satisfaction.

12.

Additional Responsibilities: Undertake any other responsibilities delegated by your supervisor.

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