General Manager-Client Experience-Hyderabad

2 weeks ago

Hyderabad, Telangana, India Smartworks Full time US$ 7,00,000 - US$ 12,00,000 per year

Key Responsibilities:

Client Management

  • Overseeing the end-to-end experience of clients visiting or using the facility.

Strategic Oversight:

  • Develop and implement strategic plans for effective facility management aligned with business objectives.
  • Drive operational excellence and efficiency in facility operations across all locations.

Team Leadership:

  • Lead and manage a team of facility managers and support staff.
  • Foster a culture of collaboration, accountability, and continuous improvement within the team.

Vendor Management:

  • Oversee vendor selection, negotiation, and contracting for facility-related services.
  • Monitor vendor performance and ensure adherence to service level agreements.

Budget Management:

  • Develop and manage facility budgets, ensuring cost-effective operations without compromising quality.
  • Monitor expenses and recommend adjustments to optimize spending.

Maintenance and Operations:

  • Implement and maintain preventive maintenance programs to ensure the longevity of company assets.
  • Coordinate repairs, renovations, and maintenance activities across all sites.

Health and Safety Compliance:

  • Ensure compliance with health, safety, and environmental regulations.
  • Implement policies and procedures to promote a safe working environment for employees and tenants.

Tenant Relations:

  • Act as a point of contact for tenant concerns related to facility management.
  • Proactively address tenant needs and maintain strong relationships with corporate clients.

Reporting and Documentation:

  • Prepare regular reports on facility operations and maintenance activities.
  • Maintain accurate records and documentation related to facility management.

Qualifications:

  • Engineering Degree
  • Proven experience (12+ years) in facility management, preferably in a large-scale corporate or real estate environment.
  • Strong leadership and managerial skills with the ability to motivate and manage a diverse team.
  • Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
  • Solid understanding of financial management principles and budgeting processes.
  • Proficiency in facility management software and MS Office Suite.

Additional Requirements:

  • Ability to travel as needed to various locations.
  • Strong problem-solving skills and ability to make decisions under pressure.
  • Knowledge of industry best practices and emerging trends in facility management.

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