Agency Manager
3 days ago
Role & responsibilities
Roles and Responsibilities :
- Business and Financial Management : Improve collection and legal recovery & Delivering Targets communicated by Collections Head
- Customer Focus : Build strong relationship with customers / Visit delinquent 90+ customers / Look after Repossession activities, Police Station visit etc.
- People / Team : Co-ordination with out-sourced agencies for NCL Collection, Managing field collection team for agency in collaboration with team lead, Identifying and implementing new solutions to existing processes.& Appointment of Agencies at required locations
- Process / Quality Improvement : Ensure regulatory compliance & adherence to management model, Monitory all collections processes within the area including branch Cash reconciliations
- Managing NCL collection through off-role field collectors
- Leading and coordination with off-role field staff
- Collaboration between off-role and branch team for smooth functioning
- Achieving given targets for recovery
- Empanelment of Collection Agency as and when required
Preferred candidate profile
Key Skills :
*Minimum 3 years of quality experience preferably in Collections and Recovery with proper excel proficiency and computer knowledge.
*Prior experience in Handling Agencies and Team Handling.
*Any specific specialization/education: Minimum qualification graduate.
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