Debit Collections Agency Manager
5 days ago
Company Description
V CATCH is a leader in providing cost-effective BPO services, operating with Six-Sigma standards and a highly experienced management team. Offering state-of-the-art technology and infrastructure, we serve diverse industries including Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate. Based in Bangalore, V CATCH is renowned for its efficient contact center solutions designed to enhance ROI for clients. Our commitment lies in delivering growth-driven results across multiple sectors.
Role Description
This is a full-time on-site role for a Debit Collections Agency Manager, located in Hyderabad. The role involves managing and overseeing the end-to-end activities of debit collection operations. Responsibilities include developing and implementing collection strategies, leading and coordinating with collection teams, ensuring compliance with regulations, and handling escalations. The Manager will also ensure operational efficiency through reporting, performance evaluation, and achievement of targets.
Qualifications
- Strong leadership and team management skills for leading collection teams effectively.
- Expertise in collections, debt recovery, and compliance with financial regulations.
- Proficiency in analysis, reporting, and performance evaluation.
- Excellent communication and problem-solving skills for resolving escalations and client interactions.
- Experience with collections software tools and CRM systems is a plus.
- Ability to work on-site in a fast-paced environment in Hyderabad.
- Relevant experience in financial services or BPO is preferred.
- Bachelor's degree in Business, Finance, or a related field.
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