Collections Executive

9 hours ago

Hyderabad, Telangana, India Tata Capital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

As a Collection Specialist, your role revolves around driving the collection process of receivables from various sources. Your key objective is to reduce the total outstanding amount and average number of days, all while maintaining strong client partnerships. Here are the major deliverables expected from you: - Keep track of the portfolio across specific buckets in your assigned area and effectively control delinquency, both bucket-wise and DPD wise. Focus on minimizing non-starter accounts. - Provide top-notch customer service by addressing collection issues promptly. This includes processing customer refunds, account adjustments, small balance write-offs, customer reconciliations, and handling credit memos as needed. - Maintain updated customer files, documenting all contacts made and information shared regarding their debts. - Collaborate with the agency's tracing team to trace defaulters and assets. Recommend appropriate actions to remedy the situation. - Identify defaulting accounts, investigate reasons for defaults, and strive to preserve positive customer relationships. - Engage sales and senior management support when necessary to expedite the collection process. Assist the collection manager in asset repossession and liaise with legal and law enforcement agencies when required. - Ensure strict compliance with all Audit and regulatory bodies" guidelines, as well as the company's policies and procedures. In terms of educational qualification, you are required to have a Graduate degree. Please note that there are no additional details about the company provided in the job description.,

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