Help Desk Executive

2 weeks ago

Noida Vaishali, India Taxmann Publications Full time ₹ 2,00,000 - ₹ 5,00,000 per year

About Taxmann:

Our Vision

Our vision is to achieve perfection, skill and accuracy in everything we do. What started as a small family business in 1972, Taxmann has become a technology-oriented Publishing/Product company with independent Research & Editorial, Production, Sales & Marketing, and Technology divisions. These four functions went on to become the backbone of Taxmann.

Our Mission

'Spearheading the pursuit of expertise and authenticity'

Our mission at Taxmann is to provide the most authentic and fastest information reporting. We are proud to call ourselves the #1 source for everything on Tax & Corporate Laws of India, with the domain knowledge of more than 60 years and trust given by more than 500k legal professionals nationwide.

Our Strength

Taxmann owes its success to its core strength the Editorial and Research Division, comprising a highly motivated group of over 200 associates from the legal community (i.e., advocates, lawyers, chartered accountants, and company secretaries) who monitor all the developments in the judicial, administrative and legislative fields and process the information with impeccable perfection, skill, and accuracy.

Calls/e-Mail Management:

Answer incoming calls from public/ customer.

Listen actively and understand public needs or complaints.

Make outbound calls to customer for follow up on products/ offering.

E-Mail Management Responding to emails sent by taxpayers/ customer

Data Entry and Quality Assurance

Web content management and quality check of website (Drafting skills for test cases will be added advantage)

Record Keeping:

Document call details, feedback, and interactions

Maintain records of conversations for quality assurance and future reference.

Team Co-ordination/ Client Interaction:

Collaborate with team members and supervisors to improve customer service.

Meeting with client for frequent status updates

Help other team members in admin related activities

Participate in team meetings and training sessions.

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