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Experienced Help Desk Leader Wanted
2 weeks ago
As a seasoned help desk leader, you will oversee the support services for applicants and individuals.
">Job Description:
">We are seeking a highly skilled and experienced individual to join our team as a Help Desk Manager. The successful candidate will have a proven track record of managing high-performing teams and delivering exceptional customer service.
">Responsibilities:
">- ">
- Oversee and mentor helpdesk staff to ensure they have the necessary training and resources to effectively support customers.">
- Ensure the delivery of high-quality technical support services to customers.">
- Assist in developing and implementing efficient helpdesk processes and workflows to improve response times and service quality.">
- Track helpdesk metrics and performance indicators to assess the effectiveness of support operations.">
- Provide troubleshooting assistance to helpdesk support staff to promptly resolve issues reported by customers.">
- Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate support personnel as needed.">
Requirements:
">To be successful in this role, you will need to possess:
">- ">
- A minimum of 15+ years of experience of handling helpdesk teams.">
- Experience of managing Helpdesk Centres (with more than 50 seats) for at least 2 years.">
- Qualification: MBA">
Benefits:
">This is an exciting opportunity to build your career with a leading organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
">How to Apply:
">Don't miss this opportunity to take your career to the next level. Walk in with confidence – we're excited to meet you.
