Account Manager/Customer Success Specialist,Life Sciences

2 days ago

Bengaluru, Karnataka, India JoVE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the job:

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

The Customer Success Specialist, Life Science will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in India to integrate JoVE's content into their syllabi and support training and research activities.

Responsibilities:

  • Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom.
  • Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meeting, emails, tailored projects etc)
  • Providing customer feedback to sales, product and marketing teams
  • Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements:

  • A Master's or PhD Degree in STEM discipline
  • Excellent English communication skills
  • Prior working experience in laboratory settings
  • Experience in Science Communications or Customer-facing roles is considered a plus
  • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers
  • Open to travel

Why Join JoVE?

  • You can expect compensation package competitively placed within the local market
  • You will make a direct impact in accelerating science research and in improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us

  • Inside Sales Specialist

    2 days ago

    Bengaluru, Karnataka, India Strand Life Sciences Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position: Inside Sales ExecutiveLocation - BangaloreJob Type - Full TimeAbout the CompanyStrand is a 24-year-old spin-off from the Indian Institute of Science. We are a cutting-edge Genomics company with a global customer base. We build applications that use DNA sequencing to improve human health. In the process, we build algorithms, data pipelines, and...

  • Customer Success Specialist

    3 days ago

    Bengaluru, Karnataka, India HabitNu Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us:At HabitNu, we're on a mission to improve health outcomes through technology-drivenprograms that help people manage and reverse chronic conditions like diabetes. As wecontinue expanding across the U.S. and India, our Customer Success team plays a key role inensuring users feel supported, informed, and empowered every step of the way.Job Overview:We...

  • Engineering Manager I

    7 days ago

    Bengaluru, Karnataka, India Danaher Life Sciences Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At SCIEX, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and your unique...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Cropin Full time

    Job SummaryThe Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with...

  • Customer Success Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Cropin Full time

    Job Summary The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with...

  • Calibration & PM Specialist

    1 week ago

    Bengaluru, Karnataka, India Beckman Coulter Life Sciences Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging...

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India Unifize Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:  Customer Success Manager - B2B SaaSLocation: Bangalore Note: Our customers are in the US, so this may require you to travel and work non-standard hours.Company Overview:At Unifize, we are revolutionizing the way life science and manufacturing companies manage processes and innovate. Our eQMS platform accelerates product development and process...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India Unifize Full time US$ 90,000 - US$ 1,20,000 per year

    Job Title:  Customer Success Manager - B2B SaaSLocation: BangaloreNote: Our customers are in the US, so this may require you to travel and work non-standard hours.Company Overview:At Unifize, we are revolutionizing the way life science and manufacturing companies manage processes and innovate. Our eQMS platform accelerates product development and process...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India CleverTap Full time

    About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...

  • Associate Product Manager

    3 days ago

    Bengaluru, Karnataka, India Danaher Life Sciences Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and your unique...