CRM Manager

1 day ago

PimpriChinchwad, Maharashtra, India Swastik Realty Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities :

Customer Onboarding & Documentation

  • Verify all customer documents shared by the Sales team, ensuring accuracy, completeness, and alignment with commitments made during the sale.
  • Review and track any deviations provided during the sales transaction.
  • Conduct welcome calls and ensure timely dispatch of welcome kits, providing customers with essential project and payment information.

Collections & Billing Management

  • Achieve and exceed monthly and project-wise collection targets.
  • Raise timely invoices in line with construction/billing milestones.
  • Ensure regular and consistent follow-up with customers for outstanding payments until closure.
  • Coordinate with banks, financial institutions, and external partners for smooth loan sanctioning and disbursements.

Customer Support & Query Resolution

  • Respond promptly to all customer queries through calls, emails, and visits.
  • Address customer grievances within defined SLAs, ensuring timely resolution and customer satisfaction.
  • Maintain strong customer relationships to ensure positive feedback and generate referrals.

Registration & Handover Coordination

  • Ensure complete readiness for property registration by coordinating with internal teams and customers.
  • Provide support to backend teams for smooth registration execution.
  • Manage property handover formalities and ensure a seamless handover experience.
  • Coordinate with the project/engineering team to resolve snag lists and complete final checks.

Reporting & Compliance

  • Prepare and maintain weekly, monthly, and quarterly MIS reports to track collections, customer issues, and progress.
  • Maintain documentation as per audit requirements and ensure strict adherence to policies and processes.
  • Track and report customer touchpoints and maintain CRM systems updated at all times.

Required Skills & Competencies

  • Minimum 10 years of CRM experience, with at least 6-8 years in a managerial role within the real estate sector.
  • Strong customer orientation and ability to build long-term relationships.
  • Result-driven with a focus on timely collections and customer satisfaction.
  • Ability to multi-task and work under pressure.
  • You can connect or call

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement

Work Location: In person

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