Salesforce CRM Project Manager

Job Title: Salesforce CRM Project Manager

Location: Hyderabad

Word Mode: 6 Days from Office

Role Overview

We are seeking an experienced CRM Project Manager (Salesforce) to lead the planning, execution, and delivery of Salesforce CRM initiatives. This role involves managing cross-functional teams, overseeing integrations, ensuring timely project delivery, and aligning CRM solutions with organizational goals. The CRM Project Manager will serve as a bridge between business stakeholders and technical teams, ensuring the Salesforce ecosystem drives efficiency, scalability, and business value.

Key Responsibilities

The CRM Project Manager at NxtWave plays a critical role in managing Salesforce CRM projects and ensuring their successful adoption across the organization. Key responsibilities include:

Strategic Planning & Implementation

• Project Planning: Define, scope, and manage Salesforce CRM projects from initiation to closure, ensuring alignment with business objectives.
• Performance Monitoring: Track project milestones, timelines, budgets, and resource allocation to ensure successful delivery.
• Integration Oversight: Coordinate with technical teams to manage Salesforce integrations with other business tools and applications.
• Process Optimization: Identify opportunities to enhance business processes using Salesforce capabilities.
• Solution Design & Ownership: Lead solution design sessions and take full ownership of end-to-end tasks, ensuring alignment with business needs and project goals.

Data Management & Optimization

• Data Governance: Ensure data quality, security, and compliance within the Salesforce environment.
• Reporting & Insights: Oversee development of dashboards and reports that provide actionable business insights.
• Documentation: Maintain detailed records of project requirements, workflows, and system changes.

Collaboration & Communication

• Stakeholder Management: Act as the primary point of contact for stakeholders, aligning expectations and communicating progress.
• Cross-Functional Leadership: Collaborate with sales, marketing, service, and IT teams to ensure project success.
• Training & Adoption: Support change management initiatives and user training to maximize Salesforce adoption.

Continuous Improvement & Innovation

• Best Practices: Stay updated on Salesforce trends, tools, and best practices to continuously enhance CRM strategies.
• User Experience: Drive initiatives to improve usability and overall user experience within the Salesforce ecosystem.

Qualities We Value

• Strategic Thinker: Ability to align CRM initiatives with broader business goals.
• Strong Leader: Demonstrated ability to lead cross-functional teams and manage stakeholders.
• Problem Solver: Proven skills in resolving project challenges and risks proactively.
• Adaptable: Comfortable managing multiple projects in a dynamic environment.
• Communicator: Excellent verbal and written communication skills for both technical and non-technical audiences.
• Proactive: Takes initiative in driving innovation and continuous improvement.

Qualifications

• Education: Bachelors degree in Business Administration, Information Technology, or a related field (MBA preferred).
• Experience: Proven track record as a Project Manager with hands-on experience in Salesforce CRM projects.
• Certifications: Salesforce certifications (Administrator, Project Management Professional (PMP), or Agile/Scrum preferred).
• Skills: Strong knowledge of Salesforce functionalities, project lifecycle management, and change management.
• Interpersonal: Exceptional stakeholder management and leadership skills.

Skills

Foundational Skills

• Project Management: Strong ability to manage timelines, budgets, risks, and resources.
• Business Analysis: Skilled in translating business needs into technical requirements.
• Data Analysis: Ability to leverage Salesforce reporting tools for decision-making.

Technical Skills

• Salesforce Expertise: Proficiency in Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Integration Management: Experience in overseeing integrations with external applications.
• Technical Acumen: Ability to collaborate with developers, admins, and solution architects.

Why Work with Us?

• Career Growth: Opportunity to grow your career by leading impactful Salesforce projects.
• Innovative Environment: Work with cutting-edge Salesforce solutions in a dynamic setting.
• Impactful Role: Contribute directly to business transformation and efficiency improvements.
• Collaborative Culture: Be part of an inclusive and supportive workplace environment.

Additional Information

• Compensation: Competitive salary based on experience and qualifications.
• Work Location: Hyderabad
• Work Arrangement: Office.
• Work Schedule: 6 days a week.

Let's Build Something Amazing Together

If you're passionate about Salesforce CRM and excited to lead transformative projects, we want to hear from you.