Customer Service Executive

7 days ago


Pune, Maharashtra, India Mdi Networx Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Key Responsibilities:

  • Handle inbound and outbound calls to assist US-based customers.
  • Address customer inquiries, resolve complaints, and provide appropriate solutions.
  • Maintain professionalism and empathy while interacting with customers.
  • Document all call details and follow-up actions accurately in the CRM system.
  • Meet quality standards and key performance indicators (KPIs) such as call handling time, customer satisfaction, and first-call resolution.
  • Adhere to company policies, compliance guidelines, and standard operating procedures.
  • Work in rotational shifts, including night shifts, as per business requirements

Required Skills & Qualifications:

  • Education: Minimum High School Diploma or Bachelor's degree (preferred).
  • Experience: 0-3 years of experience in an international voice process/customer service role.
  • Communication: Excellent verbal communication skills in English.
  • Technical Skills: Basic knowledge of computer systems, CRM tools, and MS Office.
  • Soft Skills: Strong problem-solving ability, active listening skills, and a customer-first attitude.
  • Flexibility: Willingness to work in rotational shifts, including night shifts and weekends.


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