Customer Relationship Manager

5 days ago

Christurajupuram Vijayawada, India Srikara Builders Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Overview: As a Customer Relationship Manager at our company, you will play a pivotal role in ensuring our customers receive exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction. This position requires a strong commitment to customer service excellence, effective communication skills, and the ability to problem-solve in a fast-paced environment.

Key Responsibilities:

  1. Customer Support:
  • Engage with customers to understand their interests and preferences in Laiton crafts.
  • Provide accurate information about products, services, pricing, and availability.
  • Assist customers in placing orders, tracking shipments, and processing returns or exchanges.

Issue Resolution:

  • Investigate and resolve customer complaints in a timely and empathetic manner.
  • Escalate complex issues to the appropriate department for resolution when necessary.

Relationship Management:

  • Build and maintain positive relationships with customers by providing excellent service.
  • Follow up with customers to ensure their inquiries are resolved to their satisfaction.

Administrative Tasks:

  • Maintain accurate records of customer interactions and transactions.
  • Update customer information in the database during and after each call or correspondence.

Team Collaboration:

  • Work closely with other departments such as sales, shipping, and product development to ensure seamless customer service.
  • Collaborate with colleagues to improve processes and enhance the overall customer experience.

Sales Associate

  • Sales Techniques: Utilize effective sales strategies to encourage purchases and upselling.
  • Product Knowledge: Maintain a deep understanding of Laiton craftsmanship, including the history, techniques, and artists involved.
  • Handling Transactions: Process sales transactions efficiently and manage payment systems.

Skills and Qualifications:

  • Proven customer support experience or experience in a similar role.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Familiarity with CRM systems and practices.
  • High school diploma; additional qualifications will be a plus.

Attributes:

  • Customer-focused mindset with a passion for helping people.
  • Problem-solving skills and the ability to think creatively to resolve issues.
  • Patience and empathy in handling customer concerns.
  • Adaptability to navigate through different customer personalities and situations.
  • Commitment to continuous learning and improvement. Preferred Industry

Working Days: In this position, employees work six days a week, including Sundays. They can choose any other working day as their weekly off instead of Sunday.

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