Hotel Manager

Hotel Manager

Location: Coimbatore, Tamil Nadu

Position: Hotel Manager

Employment Type: Full-Time

Experience: 3–7 years of hotel management

About Us

We are looking for an experienced Hotel Manager to lead our daily operations and ensure smooth coordination across all departments.

Key Responsibilities

1. Strategic & Business Leadership

· Develop and execute the hotel's annual business plan aligned with revenue, occupancy, and brand standards.

· Conduct market research and competitor benchmarking to strengthen market positioning.

· Collaborate with sales & marketing teams to attract corporate clients, MICE (Meetings, Incentives, Conferences, Exhibitions), and group bookings.

· Build and maintain strategic partnerships with travel agents, OTAs, and corporate clients.

2. Operations Management

· Oversee Front Office, Housekeeping, Food & Beverage, Engineering, and Security operations.

· Ensure immaculate room and public area standards with regular preventive maintenance.

· Drive quality control in menus, banquets, and in-room dining while monitoring cost-to-revenue ratios.

· Enforce SOPs across departments and update them quarterly.

3. Guest Experience & Relations

· Implement guest satisfaction strategies, tracking NPS and online reputation (Tripadvisor, Google, OTAs).

· Personally handle escalated guest complaints with tact and professionalism.

· Build personalized engagement for VIPs, frequent travelers, and loyalty program members.

· Ensure cultural sensitivity and multilingual support for international guests.

4. Financial & Revenue Management

· Prepare and monitor P&L, budgets, and capital expenditure plans.

· Apply dynamic pricing strategies through Revenue Management Systems (RMS).

· Maximize ADR, RevPAR, and GOP while maintaining cost efficiency.

· Conduct weekly revenue review meetings with department heads.

5. Sales, Marketing & Branding

· Drive B2B and B2C sales strategies tailored to corporate and leisure segments.

· Collaborate on SEO, SEM, OTA promotions, and social media campaigns.

· Represent the hotel at networking events, trade shows, and hospitality exhibitions.

· Maintain brand consistency in guest communications, signage, and service delivery.

6. Human Resources & Team Leadership

· Oversee recruitment, training, and career development across all hotel departments.

· Implement KPI-driven performance evaluations and leadership grooming programs.

· Foster a culture of inclusivity, motivation, and continuous improvement.

· Ensure compliance with labor laws, workplace safety, and ethical practices.

7. Compliance, Safety & Sustainability

· Enforce compliance with hotel regulations: fire safety, sanitation, food handling, GST, and labor laws.

· Implement sustainability initiatives: energy conservation, waste reduction, and eco-friendly amenities.

· Audit hygiene and HACCP standards in kitchens, rooms, and public areas.

· Maintain 24/7 emergency response protocols (fire, medical, and security).

Key Performance Indicators (KPIs)

· Occupancy % and RevPAR growth.

· Guest satisfaction & review scores.

· Staff turnover rate and training compliance.

· Cost control (food cost %, payroll % of revenue).

· GOP % and profit margins against budget.

· Success in corporate tie-ups and repeat guest retention.

Qualifications & Skills

· Bachelor's/Master's degree in Hospitality or Business Administration.

· Minimum 3–7 years of hotel management experience (business-class or upscale property preferred).

· Strong knowledge of PMS, POS, RMS, and CRM systems.

· Advanced financial acumen: budgeting, forecasting, and revenue analysis.

· Excellent leadership, decision-making, and conflict-resolution skills.

· Fluency in English (mandatory); knowledge of additional languages preferred.

Work Conditions

· Full-time, on-site leadership role in Coimbatore.

· Flexibility to work evenings, weekends, and holidays.

· Balance of hands-on operations management and administrative responsibilities.

Job Types: Full-time, Permanent

Pay: ₹20, ₹50,000.00 per month

Benefits:

• Life insurance
• Provident Fund

Work Location: In person