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Hotel Manager
2 weeks ago
Job Summary:
The Hotel Manager will be responsible for managing all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest relations. The ideal candidate will ensure high standards of customer service, profitability, and team performance while maintaining operational excellence.
Key Responsibilities:
- Oversee day-to-day operations of the hotel and ensure smooth functioning across all departments.
- Manage budgets, financial reports, and cost control measures to maximize profitability.
- Maintain high levels of guest satisfaction through efficient service and prompt issue resolution.
- Recruit, train, and supervise staff to ensure performance excellence and teamwork.
- Ensure compliance with health, safety, and hygiene regulations.
- Coordinate with suppliers, vendors, and other partners for smooth operations.
- Develop and implement marketing and sales strategies to boost occupancy and revenue.
- Monitor and improve service quality, cleanliness, and overall guest experience.
- Handle guest complaints, feedback, and special requests professionally.
- Prepare daily, weekly, and monthly performance reports for management review.
Qualifications & Skills:
- Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field.
- Minimum 3 years of experience in hotel management or a similar leadership role.
- Strong leadership, communication, and organizational skills.
- Excellent problem-solving and decision-making abilities.
- Customer-focused attitude with a passion for hospitality.
- Proficiency in MS Office and hotel management software (e.g., IDS, Opera, or similar).
- Flexibility to work weekends and holidays as required.
What We Offer:
- Competitive salary with performance incentives.
- Accommodation and meals (if applicable).
- Opportunity to lead a growing hospitality team.
- Supportive and dynamic work environment
