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Regional Service Centre Incharge
2 weeks ago
Job Requirements
Drive Customer service deliverables across the jewellery network of (city) territory / region and expanding service access in line with all boutique (product sales coverage)
Responsible for territory / regional service centre & network service requirements
Servicing of after sales products ensuring repair / modification quality, on time service, lead time reduction, cost reduction
Drive modification services within region, place relevant processes and methodology and achieve revenue target
Responsible for regional stores service TAT,Quality,Revenue and initiatives
Anchor Karigar Recruitment process and drive skill upgradation program for store Karigars
Drive various service programs and initiatives across network
Ensure Vendor lead time , Payment and On time material reconciliation
Developing of new vendors & management for service vendors at the region.
Co-ordination with internal supply departments such as commercial, systems, technical services in day-to- day execution and improvement areas
Analyzing & providing feedback to mfg on factory defects for preventive action
Managing day-to-day RSC operations and inventory management
Implementation of lean principles in service cells
Responsible for the closure product related customer complaints as first level SPOC
Franchisee management for various service related developments, issues and queries
Acts as VOC from the region , Sharing product quality Inputs /feedbacks of the region
Acts as constant market reader /analyst by visiting and understanding market changes of our various competitor brands
Work Experience
Any Graduate / Post graduate / Diploma with 3- 5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be an added advantage
Knowledge / Certification in Diamond and color stone
System knowledge and presentation skills
Passion for Customer service
Good communication skill with proficiency in Hindi & English
