Business & Digital Systems Manager

2 weeks ago

Pune, Maharashtra, India MB Ashtekar Jewellers Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Role Overview : This role requires a business -focused and technically capable individual who will manage and grow the company digital business ecosystems. The person will directly coordinate with our mobile app vendor(Instalaxmi) and ensure smooth functioning of all online customer transactions,app based salesjourneys,and digital customer engagement.The individual responsible for monitoring & managing enterprise systems, including Acme ERP,Zoho tools and internal IT infrastructure,while coordinating with technical vendors for troubleshooting & System improvements.

Key Responsibilities:

1*. Digital & Mobile App Business Ownership*

  • Act as the primary business coordinator with Instalaxmi mobile app vendor.
  • Oversee end to end app business workflow,including onboarding,SIP collections,redemption process,pricing updates & product listing.
  • Ensuring smooth customer journey on the app,resolving issues quickly.
  • Track & analyse app based sales,engagement,redemption & revenue trends.
  • Plan and coordinate marketing ,festive campaigns and promotional activities on the app.

2. ERP & Software Systems Management

  • Monitor Acme ERP for transactions,inventory sync,reports and store operations.
  • Manage & maintain Zoho systems: Zoho people,Zoho Mail, Zoho Accounts,acccess & licences.
  • Corordinate with Zoho support for customizations,fixes and new workflows.
  • Ensure system accuracy,timely updates and process compliance across stores.

3. Business Reporting & Data Analytics

  • Prepare weekly & monthly reports for Instalaxmi,App sales & Store Support Programs
  • Share insights on customer trends,product demand,redemption patterns & conversions.
  • Support management in decision making through structured data reports.

4. IT Hardware & Infrastructure Coordination

  • Coordinate with IT/ Hardware vendor for network issues,printer/scanner setup,maintenancekiosk setup,new store installations.
  • Provide first-level troubleshooting on:
  • Internet connectivity
  • System login/email configuration
  • ERP/App access issues
  • Maintain asset & device inventory across stores.

5. Inter Department Coordination

  • Work closely with Store Managers,Accounts,Marketing, HR & Vendors.
  • Train store teams on new app updates,kiosk operations,CRM scripts & lead follow-up process.
  • Represent the brand at SGS kiosks,on ground events & digital integration projects.

Skills & Competencies Required

  • Strong analytical & business understanding
  • Technical comfort with dashboard,ERs,APIs,admin panels,troubleshooting
  • Proficiency in Excel/Google Sheets
  • Excellent communication in Marathi,English,Hindi
  • Ability to manage vendors and handle cross department alignments
  • Problem solving mindset with ownership & execution discipline

Preferred Experience & Qualification

  • Bachelor's degree in Business ,Computer applications,Engineering,Commerce ,or similar
  • 2-4 years experience in App Operations/ERP Management/IT Coordination/Business Operations.Fresher can also apply
  • Prior Experience in Retail,Jewellery,Fintech,CRM or SaaS environments is strong plus.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Work Location: In person

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