NVOCC & Fright forwarding - Customer Support Executive

2 days ago

Mannadi Chennai Tamil Nadu, India Sea Hawk Lines Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,88,000 per year

Job Title: Customer Support Executive – NVOCC & Freight Forwarding

Job Summary:

We are looking for a proactive and customer-focused Customer Support Executive to manage and support the logistics and documentation needs of our clients in the NVOCC and Freight Forwarding domain. The candidate will be responsible for handling day-to-day communication, coordinating with internal teams and external partners, and ensuring high customer satisfaction through timely and accurate support.

Key Responsibilities:1. Customer Interaction & Communication

  • Respond promptly to customer inquiries via email, phone, or in person.
  • Provide information about shipping schedules, container availability, freight rates, and documentation.

  • Handle customer complaints or service issues professionally and ensure timely resolution.

  • Booking & Documentation

  • Coordinate and process bookings for imports and exports with shipping lines and agents.

  • Prepare and verify shipping documents (e.g., Bill of Lading, Shipping Instructions, Invoice, Packing List).

  • Ensure all documentation complies with international trade regulations and customer requirements.

  • Operations Coordination

  • Coordinate with operations, documentation, and sales teams to ensure smooth cargo movement.

  • Follow up with shipping lines, transporters, and port/customs authorities as needed.

  • Track shipments and provide timely updates to customers.

  • Data Entry & System Updates

  • Maintain updated records in the internal logistics systems (ERP/TMS/CRM).

  • Generate reports related to shipments, delays, or customer feedback as required.

  • Client Relationship Management

  • Build strong relationships with existing clients to ensure repeat business.

  • Identify opportunities for upselling or additional services (e.g., warehousing, customs clearance).

Key Skills & Qualifications:

  • Bachelor's degree in Logistics, Commerce, Business Administration, or related field.
  • 1–2 years of experience in NVOCC or Freight Forwarding customer service (preferred).
  • Proficiency in MS Office
  • Excellent communication skills (spoken & written) in English (additional languages are a plus).
  • Strong problem-solving, multi-tasking, and customer service orientation.

Job Type: Permanent

Pay: ₹18, ₹24,000.00 per month

Work Location: In person

  • Nvocc & Fright Forwarding - Customer Support Executive

    2 days ago

    Mannadi, Chennai, Tamil Nadu, India Sea Hawk Lines Pvt Ltd Full time

    **Job Title**:Customer Support Executive - NVOCC & Freight Forwarding** **Job Summary**: **Key Responsibilities**:1. **Customer Interaction & Communication** - Provide information about shipping schedules, container availability, freight rates, and documentation. - Handle customer complaints or service issues professionally and ensure timely resolution. 2....

  • NVOCC Customer Service Executive

    5 days ago

    Mannady, Chennai, Tamil Nadu, India Sea Hawk Lines Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,20,000 per year

    Job: NVOCC Customer Service ExecutiveExperience Required: 1–2 yearsLocation: Mannadi, ChennaiIndustry: Shipping & Logistics / NVOCC (Non-Vessel Operating Common Carrier)Department: Customer Service / OperationsJob Summary:We are seeking a proactive and detail-oriented Customer Services Executive with 1–2 years of experience in an NVOCC or Freight...

  • Manger Sales- Freight Forwarding

    2 days ago

    Anna Salai, Chennai, Tamil Nadu, India Goodrich Logistics Full time

    As a Salesperson with FF/ NVOCC experience, you will be responsible for driving sales and revenue growth by identifying new business opportunities, maintaining relationships with existing clients, and providing expert solutions in the shipping and logistics sector. Your deep understanding ofFF/NVOCC operations crucial in achieving sales targets and...

  • Nvocc Customer Service Executive

    5 days ago

    Mannady, Chennai, Tamil Nadu, India Sea Hawk Lines Pvt Ltd Full time

    **Job**: NVOCC Customer Service Executive **Experience Required**: 1-2 years **Location**: Mannadi, Chennai **Industry**: Shipping & Logistics / NVOCC (Non-Vessel Operating Common Carrier) **Department**: Customer Service / Operations **Job Summary**: **Key Responsibilities**: - Serve as the primary point of contact for clients regarding shipment...

  • Sales Executive

    1 week ago

    Mannady, Chennai, Tamil Nadu, India FT Logistics Pvt Ltd Full time

    **Full job description** **Business Development**: Identify and develop new business opportunities within the freight forwarding, logistics, and NVOCC sector. **Client Relationship Management**: Build and maintain strong relationships with existing clients to understand their needs and ensure customer satisfaction. **Sales Strategy**: Develop and...

  • Accounts/Finance Executive-NVOCC

    2 weeks ago

    Mannady, Chennai, Tamil Nadu, India Sea Hawk Lines Pvt Ltd Full time ₹ 17,000 - ₹ 25,000 per year

    Role - Executive Accounts and finance - NVOCCLocation -ChennaiExperience - 2-6 yearsJob Summary:We are looking for an experienced Accounts Professional with strong expertise in handling NVOCC accounts. The candidate will be responsible for managing end-to-end accounting, financial reporting, and compliance functions, ensuring accuracy and timeliness in all...

  • Accounts Executive- NVOCC

    2 weeks ago

    Chennai, Tamil Nadu, India SHAL Group - SEA HAWK LINES Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Summary:We are looking for an experienced Accounts Professional with strong expertise in handling NVOCC accounts. The candidate will be responsible for managing end-to-end accounting, financial reporting, and compliance functions, ensuring accuracy and timeliness in all transactions.Job Title:Accounts Executive – NVOCC (1-7 years'...

  • Accounts Executive- NVOCC

    16 hours ago

    Chennai, India SHAL Group - SEA HAWK LINES Full time

    Job Summary: We are looking for an experienced Accounts Professional with strong expertise in handling NVOCC accounts. The candidate will be responsible for managing end-to-end accounting, financial reporting, and compliance functions, ensuring accuracy and timeliness in all transactions. Job Title: Accounts Executive – NVOCC (1-7 years' experience) ...

  • Bdm Freight Forwarding

    2 weeks ago

    Chennai, Tamil Nadu, India Ciel HR Full time

    Location - Chennai, Bangalore,Hyderabad Position : Manager/Deputy Manager/Sr.Executive Business Development Area : Freight Forwarding (Ocean/Air) Educational Qualification : Minimum a Graduate Experience : Min 5 years in Freight Forwarding sales is mandatory (Ocean/Air/NVOCC) Salary Negotiable Develop and implement sales plans in alignment with...

  • Nvocc Sales Executive

    1 week ago

    Chennai, Tamil Nadu, India greenclover Full time

    **Business Development**:Identify potential clients, build a prospect pipeline, and generate new sales opportunities. - **Client Relationship Management**:Cultivate and maintain strong, long-term relationships with existing clients, ensuring their logistics needs are met and fostering repeat business. - **Sales & Negotiation**:Prepare and present compelling...