Senior Manager

1 week ago

Mumbai, Maharashtra, India Bandhan Amc Full time ₹ 20,00,000 - ₹ 25,00,000 per year

PURPOSE OF THE ROLE

A diligent player taking ownership of customer issues and ensuring that all the problems are resolved

effectively. Handling critical escalations to higher management and Regulatory authorities. Needs to be a

good communicator who can work under challenging environment.

RESPONSIBILITIES

  • Handling escalations, Regulatory queries and ensuring prompt turnaround
  • Co-ordination with RTA for timely response to the customers
  • Monitoring service quality by conducting sample check on RTA investor correspondence
  • Liaising with internal stakeholders and follow up with external vendors on various activities
  • Identifying process gaps/improvements to ensure customer excellence, timely delivery of response
  • Assisting in Audit
  • Supporting the branch/CC on escalations and investor drafts
  • Monthly mailing activity for updation of static data

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