Front Office Manager
2 days ago
Roles and Responsibilities
- Manage front office operations, ensuring seamless guest check-in/check-out processes.
- Handle guest complaints and feedback, resolving issues promptly and professionally.
- Supervise housekeeping staff to maintain high standards of cleanliness and hospitality.
- Coordinate with other departments (e.g., sales, marketing) to drive revenue growth.
- Monitor budgetary expenditures to optimize operational efficiency.
Desired Candidate Profile
- 1-3 years of experience in hotel management or related field.
- Strong handling skills for guests from diverse backgrounds.
- Excellent guest relations skills with ability to resolve conflicts effectively.
- Proficiency in front office operations software (e.g., PMS).
- Ability to work independently with minimal supervision.
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