customer support executive

7 days ago

Angul Orissa, India eduTinker Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Remote-But base location should be Angul

Requirements and Skills :

Strong working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with school ERP domain
  • Experience in using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience while handling challenging situations
  • Comfortable to visit various schools

Must have their Desktop or Laptop

Responsibilities

  • Responding to customer queries in a timely and accurate way,

via phone, email, or chat

  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions

(for example, by testing different scenarios or impersonating users)

  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and

Marketing teams.

  • Assist in training Junior Customer Support Representatives.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Application Question(s):

  • Do You have Laptop and Internet Connection
  • Current Location?
  • Current/Last CTC?
  • Are you good in english communication?

Experience:

  • Customer Support: 1 year (Required)

Willingness to travel:

  • 50% (Required)

Work Location: Remote

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