
Human Resource Manager
1 week ago
Role & responsibilities:-
- Develop and implement effective recruitment strategies to attract qualified hospitality professionals.
- Manage end-to-end hiring processes including job postings, interviews, reference checks, and onboarding.
- Build relationships with hospitality schools, training institutes, and recruitment partners.
- Foster a positive, respectful, and service-oriented workplace culture.
- Address employee concerns, grievances, and conflicts in a timely and fair manner.
- Organize employee engagement programs, recognition activities, and wellness initiatives.
- Identify training needs and coordinate learning programs to improve service quality and employee skills.
- Oversee orientation, compliance training, and professional development workshops.
- Monitor and evaluate training effectiveness.
- Implement performance appraisal systems and guide managers in conducting evaluations.
- Provide coaching and support to managers for employee development and succession planning.
- Track KPIs related to staff productivity, retention, and guest satisfaction.
- Ensure compliance with labor laws, statutory requirements, and hospitality industry regulations.
- Maintain up-to-date HR policies, employee handbook, and code of conduct.
- Manage payroll inputs, attendance, leave, and benefits administration.
- Maintain accurate employee records (digital & physical).
- Prepare HR reports, analytics, and manpower forecasts for management.
- Oversee HR budgets related to recruitment, training, and employee welfare
- Create annual training calendars in line with guest service standards and brand expectations.
- Conduct orientation sessions for new employees.
- Facilitate leadership development and cross-training for succession planning.
- Partner with external trainers or institutes for advanced hospitality skill development.
- Ensure adherence to all labor laws, statutory compliances, and hospitality industry regulations.
- Update and implement HR policies, employee handbooks, and workplace rules.
- Monitor workplace safety, hygiene, and welfare requirements in collaboration with the operations team.
- Handle disciplinary procedures and ensure fair documentation.
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