Sr Operations Manager

: Sr Operations Manager

Location: Chennai, India; Gf, Hyderabad
Additional locations: See less

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission-critical role in establishing, servicing, supporting, and monitoring two of the most widely used electronic payment processing vehicles Wire and ACH in the financial services arena worldwide. Additionally, GPO is also accountable for the CoE that reviews all of Bank of Americas customers and transactions to ensure compliance with Bank of Americas Economic Sanctions Program. CoE serves BAMLs eight lines of business, delivering global, regional, and local capabilities through secure, fast, and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. The team also has the responsibility to provide support to client-facing teams and clients where needed to educate on the compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

• Individual Contributor, perform accurate research to resolve potential matches utilizing approved internal and external systems/tools, including GESCM (internal case management tool) where applicable.
• Apply explanation for the decision to approve, state the source in which the research is conducted, and the appropriate reason code if the potential match is concluded that it is a false-positive.
• Interpret and apply sanctions regulations, including general and specific license terms.
• Direct escalation and underlying funds to be approved/processed.
• Engage MLROs and Subject Matter Experts (SMEs).
• Direct underlying funds to be blocked/rejected/policy rejected and reported to the relevant sanctions authority, as required.
• Transaction details escalated to L3 escalations are automatically uploaded to the case management system.
• Liaise with GFCC/GCOR partners on various cases.
• File TRMS for fraudulent transactions.

• Experience & Knowledge of economic sanctions program requirements and disposition of sanctions alerts.
• Experience in Global Banking & Markets business process.
• End to End (Technology and process) knowledge on Sanctions Review.
• Understanding of Payments flows.
• Demonstrates good understanding of economic compliance requirements.
• Understanding of applications like GIN, WTX, GBS, etc.
• A great thinker and capable of working across organizational boundaries in a very demanding, high-output environment.
• Ability to work under pressure, meet deadlines, and navigate change.
• Excellent with written and oral communication, time management.
• Good leadership and interpersonal skills / Collaborate with GPO learning team.
• Good on Microsoft Office applications.
• Currently a part of GFCC/GFC/GCOR teams which are working as a 2nd line of defense for the bank.
• Should be working as an L3 associate or should be part of teams which are working as a 2nd line of defense in the Sanctions review.

• Certifications, if any, in Sanctions/AML/Sanctions related certifications.
• Education: Graduate.
• Experience Range: years.

Location: Chennai / Hyderabad
Shift Timing: EMEA

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