Technical Trainer

1 day ago

Pune, Maharashtra, India Rentomojo Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About The Role

RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:

Key Responsibilities
  • Developing and delivering training programs related to quality and after-sales service.
  • Managing the training program across all cities for helpers, drivers, executives, and managers through classroom training, online video viewing, and handbook reading.
  • Managing the feedback loop for escalations or deviations from SOP and addressing them through retraining.
  • Serving as the subject matter expert for the appliance category.
  • Designing, developing, and delivering training programs on warehouse processes, quality control procedures, and policies.
  • Conducting regular training sessions to ensure warehouse staff possess the necessary knowledge and skills.
  • Coaching and mentoring warehouse staff on best practices for quality control, inventory management, and order fulfillment.
  • Observing warehouse operations to identify areas for improvement.
  • Developing and implementing new processes to optimize operations and uphold quality standards.
  • Maintaining and updating training materials reflecting procedural changes.
  • Collaborating with teams to resolve quality control issues.
  • Tracking and measuring training effectiveness and improving programs as needed.
  • Supporting continuous improvement through technology adoption and best practices.
  • Preparing and maintaining comprehensive documentation for training and quality control.
  • Staying informed about industry best practices in warehouse operations and quality management.
Preferred Qualifications
  • Bachelor's degree and minimum 2 years of after-sales service experience.
  • Proven expertise in training program development and delivery.
  • Strong understanding of warehouse operations and quality control procedures.
  • Exceptional communication, interpersonal, and coaching skills.
  • Capability to multitask and prioritize in a dynamic work environment.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office Suite or G Suite tools.
  • Commitment to continuous improvement and quality standards.
  • Technical background in appliance after-sales services which could contribute to content development.
Benefits
  • Competitive salary and benefits package.
  • Impactful role in enhancing warehouse operations efficiency and quality.
  • Dynamic work environment with an innovative team.
  • Contribution to a company revolutionizing the furniture rental industry.

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