Inside Sales Manager

Role Overview

We are looking for a performance-driven Telecalling & Inside Sales Manager to build, run, and scale a high-productivity outbound sales engine for WTF 360 — our fitness transformation subscription vertical.

This leader will manage a 25-FTE telecalling team with a mandate to scale to 75+ FTEs, drive daily revenue outcomes, enforce funnel discipline, and create a predictable, metrics-led conversion engine.

This is not a traditional sales team. This is a
data-driven, high-cadence, outbound contact center model
that demands exceptional operational leadership.

Key Responsibilities

1. Daily Sales Operations & Performance Management

• Own daily, weekly, and monthly revenue targets for the WTF 360 subscription (₹35,000 ARPU).
• Ensure every rep meets
  130 outbound calls/day
  , maintaining productivity rhythms and time-blocking structures.
• Track funnel metrics:
• Dials → Connects → Qualified Leads → Trial Bookings → Subscriptions
• Monitor connect rates, qualification accuracy, consultation scheduling, and conversion ratios.
• Review and optimize rep pipelines, call lists, and daily CRM hygiene.

2. Team Leadership & Scale-Up

• Manage
  25 telecallers, 2 Team Leaders, and QA/Trainer
  at the current stage.
• Build a scalable structure as we grow to
  75+ FTEs
  , including additional TLs, deputy managers, and QA specialists.
• Implement huddles, coaching routines, call barging, and weekly 1:1 performance reviews.
• Drive a culture of discipline, accountability, and high energy across the floor.

3. Funnel Optimization & Revenue Governance

• Continuously analyze funnel leakages and conversion patterns.
• Run experiments: script iterations, objection handling improvements, call-flow optimization.
• Collaborate with Marketing to ensure daily lead availability (250+ leads/day).
• Forecast daily and monthly revenue using CRM and analytics dashboards.

4. Process, Training & Quality

• Oversee new hire induction (3–5 days): product training, script practice, CRM usage, objection handling.
• Enforce uniform scripting and messaging across reps.
• Conduct weekly quality audits, scorecards, and feedback cycles.
• Maintain 100% real-time dispositioning discipline in CRM.

5. Technology, Tools & CRM Management

• Work closely with dialer/CRM systems to:
• Optimize call flows
• Improve connect rates
• Track team productivity
• Implement lead-scoring logic
• Ensure call recordings are audited and used for coaching.
• Maintain fully functional next-best-action workflows inside CRM.

6. Hiring, Workforce Planning & Compliance

• Lead hiring cycles for telecallers and team leaders as the vertical scales.
• Plan headcount requirements using capacity math and forecasted subscription targets.
• Maintain adherence to compliance, customer privacy rules, and internal SLA commitments.

Required Experience & Skills

Must-Have Experience

• 5–10 years managing
  high-volume outbound sales teams
  , preferably 20–100+ FTEs.
• Strong background in telesales, inside sales, or contact center operations.
• Deep familiarity with CRM systems, auto-dialers/power dialers, and funnel analytics.
• Proven track record of delivering revenue through disciplined KPIs and call targets.

Core Competencies

• Strong analytical mindset; ability to run daily performance dashboards.
• Ability to coach reps on tone, objection handling, scripts, and conversions.
• Comfort with aggressive targets, fast-paced execution, and high-pressure environments.
• Excellent people management, communication, and motivational skills.
• Expertise in building sales processes, SOPs, and training playbooks.

Preferred Industry Background

• Ed-Tech telesales (Byju's, Unacademy, Vedantu, PW)
• BPO outbound sales (Teleperformance, Concentrix, WNS, iEnergizer)
• Fintech/Insurance telesales (PolicyBazaar, KreditBee, PaisaBazaar)
• Fitness/Healthtech inside sales (Cult, HealthifyMe, Fittr)

Success Indicators (What Great Looks Like)

• Team consistently achieving
  130 calls/day/rep
  productivity.
• Steady funnel performance across:
• 35% connect rate
• 25% qualified leads
• 45% consultation booking
• 18% subscription conversion
• Scaling workforce from 25 → 75 FTEs while maintaining quality.
• Achieving monthly subscription targets:
• ~600 subscriptions at 25 FTEs
• ~1,800 subscriptions at 75 FTEs
• Monthly revenue contribution growing from ₹2.1 Cr → ₹6+ Cr.
• High retention and sustained motivation across the sales floor.

Why Join Us?

WTF is redefining the fitness industry in India through technology-led operations, AI-driven personalization, and a nationwide scaling model.

This role offers:

• Complete ownership of a revenue vertical
• The chance to build one of the country's strongest fitness subscription telecalling engines
• A fast-growth environment backed by deep tech and operations automation