Head – India Shared Services

23 hours ago

Ahmedabad, Gujarat, India Anderson Global Full time

Anderson Global( https://anderson-) is an educational based leading provider of corporate services, supporting entrepreneurs and investors across key markets including the UAE (Dubai), India, Singapore, France, Switzerland, the USA, and the Cayman Islands. With over 800 professionals and a strong acquisition track record, we deliver expert corporate services such as bookkeeping, tax and legal solutions tailored to global business needs for SME's . Want to be part of a fast-growing, international team that's shaping the future of corporate services? Join us

Job Title:
Head – India Shared Services

Job Purpose:

The Head – India Shared Services oversees the end-to-end operations of the India Shared Services Center (SSC), ensuring delivery excellence, operational efficiency, and alignment with global standards. This role acts as a bridge between global leadership, regional entities, and SSC delivery teams — managing performance, workforce planning, and service quality across all functions based in India.

Key Responsibilities

  • Operational Leadership:
    Oversee day-to-day SSC delivery across all service lines (e.g., bookkeeping, accounting, tax, support functions), ensuring output meets defined quality standards.
  • Performance & Governance:
    Track and review KPIs (productivity, efficiency, quality, cost), ensuring adherence to the governance and reporting cadence.
  • Workforce Planning & Resourcing:
    Partner with Regional teams and HR to align headcount plans, manage hiring cycles, and balance workload.
  • People Management:
    Lead, coach, and mentor department managers and supervisors; foster a culture of accountability, collaboration, and continuous improvement.
  • Process Excellence:
    Identify and implement process improvements, automation opportunities, and workflow optimizations to drive efficiency.
  • Cross-Regional Coordination:
    Serve as the most senior liaison to regional and global teams, supporting alignment on strategy, service delivery, and shared initiatives.
  • Compliance & Controls:
    Ensure adherence to internal policies, data protection, and local employment regulations.
  • Reporting & Reviews:
    Lead India's contribution to Monthly and Quarterly Business Reviews (MFRs/QBRs), providing updates on staffing, capacity, and performance.

Required Qualifications

  • Minimum
    12+ years of experience
    in shared services, BPO operations, or financial service delivery; at least
    5 years in a leadership capacity.
  • Strong understanding of SSC operating models, local fulfillment strategies, and performance management frameworks.
  • Proven track record of managing multi-function delivery teams and large-scale process improvement initiatives.
  • Exceptional communication, stakeholder management, and leadership skills.
  • Experience working in multinational or cross-cultural environments preferred.

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