Client Servicing

2 weeks ago

Delhi, Delhi, India PRATHAM Test Prep Full time ₹ 84,000 - ₹ 54,00,000 per year

Role: Client Servicing Operations

Charge Location: Delhi

Industry Type: Education / Training Joining: Immediate

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for attaining targets set for generating references for existing and newly created products/courses.
  • Responsible for coordinating with centers as well as the head office to ensure smooth flow of communication and functioning of centers to conduct year-round classes as well as crash courses.
  • Responsible for ensuring all processes set for students, centers, faculty, material delivery, and inventory management are followed.
  • Responsible for addressing all parent and student queries post-enrolment online as well as offline.
  • Responsible for ensuring management is updated or apprised of any wrongdoings/ fraudulent activities which are against company ethics and policies being undertaken at any Centre or by any employee.
  • Responsible for building good rapport with existing parents and students to ensure positive word of mouth and lead and reference generation
  • Responsible for assisting parents and students in filling out forms for universities as per the guidelines of the company.
  • Responsible for maintaining discipline at the centers at the time of classes as well as during offline Mocks being conducted at centers.

QUALIFICATIONS:

Education and Knowledge:

  • Minimum of a Bachelor's degree in any subject domain.
  • Professional proficiency with the Microsoft Office package, especially in MS Excel, and IT literate.

Experience: One or more years of experience in a relevant field. (Freshers can also apply)

Skills:

  • Clear Communication Skills
  • Patience
  • Effective Listening
  • Adaptability
  • Ability to Use Positive Language
  • Problem-solving attitude and creative
  • Verbal and written communication Skills
  • Ability to multitask and handle work pressure skillfully and competently

Personal characteristics:

  • Confident, highly motivated, and energetic
  • Taking Responsibility & Willingness to Improve
  • Resourceful and a problem solver
  • Honest in terms of efforts and intent
  • Should be a good team player

Contact: Drishti Khurana

Job Types: Full-time, Permanent, Fresher

Pay: ₹22, ₹45,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance

Education:

  • Bachelor's (Preferred)

Experience:

  • operations: 2 years (Preferred)

Work Location: In person

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