Customer Service Officer

2 weeks ago

Bengaluru, Karnataka, India Einfochips Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Job Description

What You will Be Doing

  • Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management.
  • Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
  • Responsible for overall Customer management as well as handling RMA (customer returns)
  • Order Management
  • Sales Order Entry
  • Sales order Maintenance
  • Shipment Release
  • Inventory Management
  • Ensure on time delivery.
  • Process RMA (Customer returns)
  • Shared role with Field Sales / IS - Pre-Order & Order Entry

What We Are Looking For

While it is preferred that the candidate is a degree holder and with working knowledge of the electronics components industry, the following are the Must-Have requirements to be successful in the role:

Expertise

  • Order Management - PO to Invoicing & AR Process, RMA Process & Inventory management.
  • Basic understanding of International Trade practices of Warehouse & Inco. Terms.
  • Must have a tertiary education (Some formal training or experience is required to perform the job effectively)
  • Experience : Must have min of 2 to 5-years experience from EMS/ Electronics components distribution.

Skills

  • Committed to learn, be more & do more, Expert in OM of ERP & Excel, Process oriented.
  • Excellent customer service skills
  • Excellent interpersonal skills
  • Excellent communication skills, including English & country specific language
  • Express ideas with clarity since role require regular exchange of communication.
  • Demonstrated analytical and problem-solving skills.
  • Skill in prioritizing work & multi-tasking
  • Advanced computer proficiency level

Attitude

  • Operates from a service-oriented attitude.
  • A proven team player
  • High energy level with a sense of urgency
  • Can do attitude (self-motivated)
  • Detail oriented

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