
Customer Support Executive
2 weeks ago
Job Summary
The Customer Support Coordinator plays a crucial role in ensuring exceptional customer experiences by providing timely and effective support. This position involves managing customer inquiries, facilitating communication between departments, and maintaining a high standard of service. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction.
Duties
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Utilize effective phone etiquette to handle calls efficiently while ensuring a positive experience for customers.
- Conduct outbound calling to follow up on customer issues or feedback.
- Collaborate with various departments to resolve customer concerns and provide accurate information.
- Maintain organized records of customer interactions and transactions using computerized systems.
- Assist with cash handling processes as needed, ensuring accuracy and security.
- Provide support in the call center environment, addressing both routine and complex inquiries.
- Continuously seek opportunities to improve service delivery and enhance the overall customer experience.
Qualifications
- Proven experience in a customer service role, preferably within a call center environment.
- Strong communication skills in English, both verbal and written.
- Proficiency in using office software and computerized systems for record keeping.
- Demonstrated ability to handle cash transactions accurately.
- Excellent phone etiquette with the ability to engage customers effectively.
- Ability to work collaboratively within a team while also being self-motivated.
- Strong problem-solving skills with attention to detail.
We are looking for dedicated individuals who are passionate about providing outstanding customer support. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply for this rewarding position.
Job Type: Full-time
Pay: ₹8, ₹15,000.00 per month
Benefits:
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
Work Location: In person
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