Customer Support Executive

8 hours ago

Sivakasi, India Srinivas Fine Arts (P) LTD Full time

**Job Title: Customer Support Executive**

**Company: Srinivas Fine Arts Private Limited**

**Location: Sivakasi**

**Job Type: Full-Time**

**About Us**:
Srinivas Fine Arts Private Limited is a leader in Printing and Book technology, known for our

innovative and high-quality products.

**Job Summary**:
As a Customer Support Executive, you will be working for Nightingale and Vedic Cosmos, brands of Srinivas Fine Arts Private Limited, ensuring a seamless and delightful customer experience across all touchpoints. You will manage inquiries, resolve complaints, and assist with order tracking. This role is ideal for someone with excellent communication skills, empathy, and a strong focus on customer satisfaction.

**Key Responsibilities**:

- Processing online orders and coordinating with internal departments like logistics, production, and sales to ensure timely fulfilment of customer needs.
- Resolve orders related issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Maintain customer records and follow up with customers to ensure satisfaction and build long-term brand trust.

**Key Skills & Requirements**:

- Any Bachelor’s degree.
- Minimum 6 months of experience required.
- Excellent communication skills in English (Hindi language will be added advantage).
- Proficient in MS Office (Excel, Word).
- Strong problem-solving skills and the ability to handle pressure.
- A customer-first attitude with a passion for service excellence.

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9344935621

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