Customer Support Executive

4 days ago

Sivakasi, India Senseconnect IT PVT LTD Full time

**Job Summary**

**Duties**
- Utilize effective phone etiquette to handle calls efficiently while ensuring a positive experience for customers.
- Conduct outbound calling to follow up on customer issues or feedback.
- Collaborate with various departments to resolve customer concerns and provide accurate information.
- Maintain organized records of customer interactions and transactions using computerized systems.
- Assist with cash handling processes as needed, ensuring accuracy and security.
- Provide support in the call center environment, addressing both routine and complex inquiries.
- Continuously seek opportunities to improve service delivery and enhance the overall customer experience.

**Qualifications**
- Proven experience in a customer service role, preferably within a call center environment.
- Strong communication skills in English, both verbal and written.
- Proficiency in using office software and computerized systems for record keeping.
- Demonstrated ability to handle cash transactions accurately.
- Excellent phone etiquette with the ability to engage customers effectively.
- Ability to work collaboratively within a team while also being self-motivated.
- Strong problem-solving skills with attention to detail.

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Work Location: In person

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