Front Office Assistant

9 hours ago

Goa, India Ahan Hotels And Resorts Full time ₹ 10,000 - ₹ 1,50,000 per year

Basic Details

  • Gender: Male / Female
  • Position: Front Office Executive
  • Department: Front Office / Guest Relations
  • Reporting to: Front Office Manager / Operations Manager

Key Responsibilities

  • Greeting guests warmly and professionally at the reception desk.
  • Handling check-ins, check-outs, and guest registrations efficiently.
  • Managing incoming calls, emails, and guest inquiries.
  • Maintaining records of reservations, room allocations, and guest profiles.
  • Coordinating with housekeeping, reservations, and other departments for smooth operations.
  • Assisting in resolving guest complaints politely and effectively.
  • Ensuring reception area is tidy, presentable, and well-organized.
  • Monitoring guest movements to ensure security and confidentiality.

Skills & Competencies

  • Good communication and interpersonal skills.
  • Polite, courteous, and customer service–oriented.
  • Basic knowledge of front office operations (check-in, check-out, reservations).
  • Ability to multitask and handle pressure during busy hours.
  • Proficiency in handling phone calls, emails, and documentation.
  • Basic computer knowledge (MS Office / hotel software preferred).

Languages

  • English (mandatory)
  • Hindi (mandatory)
  • Knowledge of additional regional/local languages will be an advantage.

Qualifications

  • Minimum 12th Pass / Graduate (preferred in Hospitality or related field).
  • Previous front office or customer service experience desirable.

Personal Attributes

  • Presentable and well-groomed appearance.
  • Professional attitude and positive approach.
  • Punctual, reliable, and responsible.
  • Strong problem-solving and decision-making ability.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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