Sales Associate – D2C Fashion

1 week ago

Mumbai, Maharashtra, India Saphed Full time ₹ 90,000 - ₹ 1,50,000 per year

Location:
Mumbai |
Employment Type:
Full-time

About Saphed

Saphed is India's pioneering linen brand. We make 100% pure linen
modern and accessible at an honest premium. With stores in Mumbai and Goa and a fast-growing D2C business, we are building a community of conscious consumers who value fabric, design, and experience.

Role Overview

We are looking for a Sales Associate
who will be the voice of Saphed on calls. The role combines sales, service, and customer experience, from converting abandoned checkouts to engaging VIP clients. You'll play a key role in strengthening customer loyalty and driving repeat business.

Key Responsibilities

  • Call customers with
    abandoned checkouts
    and support them in completing purchases.
  • Conduct
    post-sales feedback calls
    to capture insights and improve experience.
  • Service
    VIP and high-value clients
    with personalized attention.
  • Work closely with the sales and operations teams to achieve conversion and retention goals.
  • Track and share customer insights with the leadership team.
  • Maintain detailed call records and follow-ups in our systems.

What We're Looking For

  • 2–4 years of
    experience in sales or customer service
    within a D2C/e-commerce or clothing brand.
  • Strong understanding of
    online consumer behavior
    and the sales funnel.
  • Excellent communication and persuasion skills on calls.
  • A customer-first mindset with the ability to handle VIP service.
  • Familiarity with CRM tools, Shopify, and order management systems is a plus.

Why Join Saphed

  • Be part of India's first pure linen brand, shaping a fast-growing fashion story.
  • Work in a dynamic D2C environment where customer experience drives growth.
  • Join a lean and ambitious team with opportunities to grow.

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