Senior Representative-Customer Services

6 hours ago

Dehra Dūn, Uttarakhand, India Sage Full time ₹ 20,000 - ₹ 4,00,000 per year
Job Purpose / Key Objectives of the Role

The Customer Service Representative (CSR) plays a vital role in supporting Sage's commitment to delivering exceptional customer experiences. This position ensures timely and accurate processing of subscriptions, books, and journal orders, as well as handling claims and inquiries efficiently. By managing electronic orders and mastering mail batching processes, the CSR contributes directly to customer satisfaction and operational excellence, aligning with Sage's overall goal of providing world-class publishing services.

Key Accountabilities
  • Order & Query Management: Process incoming customer orders and queries accurately and efficiently, ensuring adherence to SLAs.
  • Customer Interaction: Handle phone calls professionally, creating a positive customer experience through active listening and effective communication.
  • Issue Resolution: Apply appropriate operating procedures and escalate issues when necessary to ensure timely resolution.
  • System Proficiency: Maintain knowledge of all relevant business applications and tools for seamless operations.
  • Operational Support: Perform additional customer service tasks as assigned and contribute to cross-functional support initiatives.
  • Continuous Improvement: Participate in process optimization exercises and assist in updating documentation for improved workflows.
  • Reporting: Prepare daily productivity reports and maintain updated manuals and records.
  • Customer Experience Initiatives: Engage in company-wide initiatives aimed at enhancing customer satisfaction and loyalty.
Skills & Competencies
  • Adaptability and ability to work in a dynamic environment.
  • Strong written and verbal communication skills.
  • Problem-solving mindset with attention to detail.
  • Computer literacy, including proficiency in Microsoft Office and Excel.
Qualifications & Experience
  • Bachelor's degree in any discipline.
  • 2–4 years of experience in customer service or related roles.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.  As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

  • Customer Support Representative

    2 weeks ago

    Dehra Dūn, Uttarakhand, India Dabhand Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job description - Customer Support Representative US based non-voice chat process Requirements : Candidates should be good at listening skills Benefits : Fresher and experienced both are welcome(M/F) Attendance incentives and certification Flexible shift timings + non mandatory overtime shift for those who want to earn extra Friendly work...

  • Marketing Representative

    5 hours ago

    Dehra Dūn, Uttarakhand, India KB PHARMA CHD Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Marketing Representative located in Shimla & Dehradun. The Marketing Representative will be responsible for promoting the company's products and services, building relationships with clients, generating leads, and executing marketing strategies....

  • Customer Service Specialist

    6 hours ago

    Dehra Dūn, Uttarakhand, India PW (PhysicsWallah) Full time ₹ 60,00,000 - ₹ 80,00,000 per year

    Job Description: Associate – SSTDesignation:Associate – SSTDepartment:SST / Operations / SupportLocation:Dehradun Defence Offline CenterLucknow Defence Offline CenterExperience:1–2 Years (Freshers can apply)CTC:As per industry standardsPreferred Industry:Ed-Tech / Customer Support / Inside Sales / Service OperationsRole OverviewThe Associate – SST is...

  • Kst Supervisor

    7 days ago

    Dehra Dūn, Uttarakhand, India Antara Senior Living Dehradun Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    **contact/Watsup CV Job responsibilities:**This is a full-time on-site role for a Kst Supervisor at Antara Senior Living located in Dehradun. The Kst Supervisor will be responsible for overseeing daily operations, managing staff, ensuring compliance with safety and health regulations, and maintaining high standards of service. Duties include supervising...

  • Customer Service Executive

    5 days ago

    Dehra Dūn, Uttarakhand, India 730a9317-5c04-469d-be90-6dcd4d3cea00 Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Handle customer queries via phone, email & social media* Resolve complaints promptly & professionally* Maintain high NPS through exceptional service* Manage incoming calls & emails with empathyPerformance bonus

  • Sales Manager – IT Services

    7 days ago

    Dehra Dūn, Uttarakhand, India Cynoteck Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're seeking a results-driven Sales Manager to lead our business development efforts in India. You'll shape go-to-market strategies, and drive revenue growth across Cynoteck's service portfolio.This role demands a blend of strategic thinking, hands-on execution, and cross-functional collaboration to convert tech capabilities into business...

  • Sales Representative

    2 weeks ago

    Dehra Dūn, Uttarakhand, India SL Architects & Developers Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Company: SL Architects & Developers, DehradunDepartment: Sales & Business DevelopmentQualification: BBA / MBA (Marketing or Sales) – CompulsoryExperience: 1–3 years (Freshers with strong communication may also apply)Type: Full-Time | On-siteKey Responsibilities Generate and manage client leads through social media, real estate portals, and field visits....

  • Customer Support Executive @WFH

    2 weeks ago

    Dehra Dūn, Uttarakhand, India Shining Stars Institution & travels Full time ₹ 2,16,000 - ₹ 2,40,000 per year

    WORK FROM HOME WORK FROM HOMEGREETINGS JOBSEEKRS,Profile: Customer Service ExecutiveLocation: Remote6 days workingDesired Candidate ProfileUG/ Graduate/Experience all can apply.Excellent communication skills with ability to handle multiple conversations simultaneously.Must be comfortable with the rotational shifts and rotational off.Must have their own...

  • Service Advisors

    2 weeks ago

    Dehra Dūn, Uttarakhand, India Allied Auto Agencies- Royal Enfield Dealership Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job Description – Service Advisor at Royal Enfield DealershipJob Title:Service AdvisorDepartment:ServicePosition Type:Full-timeReporting To:Service ManagerThe service advisor is part of the customer facing team of the workshop. He will meet and greet the customer at the point of entry and will be responsible for customer consultation, repair estimate and...

  • Senior Executive

    5 hours ago

    Dehra Dūn, Uttarakhand, India Himalayan Heli Services Limited. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionEstablished in 1998, Himalayan Heli Services Limited is India's pioneering helicopter company, specializing in Heli-Skiing and expanding into Pilgrimage and Aerial Work sectors. Recognized for its reliability and versatility, the company offers a range of services including Aerial Geophysical Surveys, Power-line Stringing, External Load...