Vice President, Team Lead, Technology, Project Management, Corporate Banking, Technology and Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose 

• You will manage the applications in Payment platform working closely with Business, Operation, Solution engineers, software development teams and business analysts and report directly to the project manager.
• Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.
• To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. it will require expertise in investigation / debugging, problem solution. Also, will require planning and executing the maintenance and support releases for payment systems.

Job Duties & Responsibilities 

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions across Payment applications.
• Leading ongoing reviews of business processes and developing automation strategies.
• Plan the technology roadmap with an execution plan around it, the technology roadmap will not cover the future technologies, but, also cover the replacement of current set of applications
• Design and build enterprise applications for solutions which are used across multiple application (and hence multiple business teams)
• Effectively communicating your insights and plans to cross-functional team members and management.
• To understand user requirements in developing and installing group solutions.
• Manage all stages of project development including performing requirements analysis, system design, development, testing, training, roll out and post-production support
• Responsible for Service delivery of the team with focus on SLAs and customer management ensuring no escalations.
• Managing stakeholder's relationship with different BU's and ability to manage escalated issues/ potential escalation
• In the absence of group solutions provide local solutions to automate functions which can help in streamlining operations and own application/process/solution.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Own Root cause analysis provide tactical and permanent solution
• Continue process improvement across the application portfolio.
• Proactive analysis to drive down outage, improve recovery time and reduce time to engage
• Work with management to determine and deliver key performance indicator, Service level agreement metrics
• Upgrade and implementation of new application system.
• Principle point of contact for all Department head to review status, milestones, risks and issues, and follow up on action items from Steering Committee. 
• Experience creating detailed reports and giving presentations.
• Excellent planning, organizational, and time management skills.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.

Requirements

• Good knowledge of banking domain including Digital Channels, Payments, Collections, Trade, Core banking and Retail banking.
• Experience in regulatory reporting projects would be a huge plus.
• Designed, developed and enhanced various banking, business and technical applications like SFMS, RTGS, NEFT, CTS, NACH, UPI, IMPS, , e-payments, and regulatory reporting systems.
• Experience of successfully facing off to senior business leaders
• Minimum 10-12 Years of experience in Information Technology with exposure to Payment Systems application and experience in development of software preferably in a Financial Service Industry.  
• Regional working experience 2-5 years (preferred)
• Wide knowledge of current and future trends in business and technology environment.
• Experience creating detailed reports and giving presentations.

Education / Preferred Qualifications 

• Technology, Engineering or IT Bachelors degree

Core Competencies 

• Knowledge of banking payment system Domain.
• Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly.
• Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients through out the implementation process.
• Designed, developed and enhanced various banking, business and technical applications like SFMS, RTGS, NEFT, CTS, NACH, UPI, IMPS, MUREX, IMEX, Cash management, Trade Finance, Custody, Lending applications and regulatory reporting systems.
• Strong inter-personal & negotiation skills in dealing with HO and department users
• Must be flexible, adaptable and have ability to work in a fast-paced changing environment.
• Fundamental analytical and conceptual thinking skills
• Self-Motivator and team player 
• Excellent documentation skills.
• A track record of following through on commitments

Technical Competencies 

• Applications knowledge especially SFMS, RTGS, NEFT, CTS, NACH, UPI, IMPS.
• Very good knowledge in Oracle PL/SQL and sound technical knowledge in Database Administration.
• Operating systems
• Internet-based systems
• Web based applications.
• Experience of handling host to host connectivity with multiple ecosystem players will be useful
• Advanced technical skills
• Competency in Microsoft applications including Word, Excel, and Outlook.

Work Relationship 

• All business units in India for application feature enhancement, support & maintenance
• Internally with all IT heads, Leaders & members
• International/local software developers/vendors.
• Co-ordination with on-shore team to resolving the issue on-highest priority.

DBS India - Culture & Behaviors

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity