Senior Specialist, Strategic Total Reward

Why this job matters:

The Total Reward CoE is an integral part of our collective drive to bring customers to the centre of everything we do at BT Group. 

As a CoE we are turning the page on a new chapter where customer-centric total reward solutions will underpin outstanding business performance and differentiated individual total reward. 

As a senior specialist, you will play a pivotal role in shaping and leading our total reward priorities, and delivering total reward solutions which support both our colleagues and our strategic business aspirations.

While operating at a developed level of conceptual thinking, you will help guide the business through change and risk management, ensuring that total reward practices are future proofed, customer-centric and underpin increased business performance.

Key Responsibilities:

• As a primary CoE contact, leads total reward advice, guidance and insight across the business unit(s).  Within Group frameworks / policies, accountable for leading the development of customer-centric, data-led total reward solutions which deliver differentiated outcomes for differentiated performance across specific business unit(s) and geographies.  
• As a total reward expert, accountable with business unit/Corporate Unit (CU) HR teams for identifying opportunities and delivering solutions to enhance the effectiveness of total reward to drive improved business performance.  Accountable for ensuring seamless Reward CoE activities and processes to deliver customer-centric solutions.
• Accountable for driving increased leadership and line manager understanding of the value and impact of total reward adoption and use.  Works with HR and CoE teams to leverage opportunities to enable managers to make balanced, consistent and unbiased total reward decisions.
• With CoE colleagues, identifies innovative ways to simplify total reward delivery and drive performance within and across business units through total reward insights. 
• Implements and embeds total reward programmes (cyclical and change) across the business, as well as enhancing total reward value as part of the EVP. 

Brings external perspectives and ingrains best practice across the business to increase the impact of total reward on organizational performance.

Skills:

• Business partnering (advanced): leads and shapes partnerships with leaders to translate business unit/CU goals into total reward programmes to increase business and individual performance.  Knowledgeable in the people drivers of organisational performance and financial levers (e.g. KPIs) and highly skilled at influencing across business leaders.
• Analytical and problem-solving skills (expert): demonstrates strong analytical ability to analyze data, can identify root causes of issues, develop effective solutions and make data-driven decisions to optimize the Reward CoE's effectiveness by addressing challenges.
• Change and project delivery (expert):  highly proficient in change management techniques to facilitate smooth transition of total reward change to attract, reward, and retain colleagues throughout BT Group.
• Storytelling with data/business insights (expert): strong skills in building the case for total reward change, drawing on data and analytical insights, and communicating through customer centric design.
• Communication (expert): the ability to communicate confidently and with influence across all total reward matters, tailoring your communication style to suit the intended audience.
• Innovation and excellence (expert): Constantly builds knowledge base through internal and external learning exposure, bringing thought leadership to influence business total reward solutions.  Demonstrates ability to grow capability of others through knowledge sharing and coaching.

Experience:

Mandatory experience:

• Respected, total reward expert:  At least 7 years' experience of leading effective change across all elements of total reward (including recognition) and performance within disruptive business environments.
• Deep technical total reward experience:  expertise developed across design to delivery in at least four reward specialist areas (sales incentive plans, base pay design, incentive design (individual, team, group), job evaluation and grading, recognition, benefits, performance management, executive reward, benchmarking) with the ability to embed change through high impact education and learning.
• Agile, trusted business partner: experience of relationship building and influencing stakeholders at all levels within a global organisation across a few different sectors, with at least 15,000 employees. 
• Governance and risk management experience:  significant experience of managing pension, compensation, and benefit plans with accountability for risk management and reporting, delivering operational improvements to proactively manage people risks.

Demonstrates experience of establishing strong collaborative relationships across HR and the business to deliver significant people change.  

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.