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Technical Support Manager

2 weeks ago

Borivli, Maharashtra, India Upman Placements Full time US$ 90,000 - US$ 1,20,000 per year

Role & responsibilities

  • 8-10 years of progressive experience in technical sales within Anodizing and surface treatment industry.
  • Proven track record in specialty chemicals for Aluminum Anodizing and surface treatment applications
  • Deep understanding of Anodizing processes, chemistry, process, plants and equipment requirements
  • Hands-on experience with anodizing line operations, process troubleshooting, and quality control
  • Full knowledge and understanding of QCPC of Anodizing processes
  • Knowledge of anodizing standards (ISO, ASTM, MIL-SPEC) and regulatory requirements.

Primary Industry:

Specialty Chemicals, Chemical Manufacturing, Metal Finishing & Surface Treatment, Industrial Chemicals

Client Relationship Management

  • Provide pre- and post-sales consulting services to enhance client satisfaction and retention
  • Conduct regular plant reviews
  • Serve as primary technical liaison between clients and internal teams
  • Ensure exceptional customer service delivery and resolve complex manufacturing process issues

Technical Solutions & Consulting

  • Provide expert technical consultation on aluminum Anodizing processes, surface treatment chemistry, and pre-treatment solutions.
  • Specialize in Anodizing bath management, process optimization, and quality control for aluminum surface treatment.
  • Conduct comprehensive Anodizing line assessments and recommend process improvements.
  • Develop customized Anodizing chemistry solutions for various aluminum grades and applications.
  • Analyze existing Anodizing setups and provide recommendations to improve coating quality, thickness uniformity, and process efficiency.
  • Support clients in troubleshooting Anodizing defects such as burning, staining, pitting, and poor adhesion.
  • Provide guidance on Anodizing equipment selection, line configuration, and process parameters optimization.
  • Offer expertise in hard anodizing, decorative anodizing, and related light metal chemistries.
  • Conduct on-site Anodizing trials, process demonstrations, and line parameter optimization.
  • Collaborate with R&D teams to develop innovative Anodizing solutions

Market Analysis & Strategy

  • Support in identifying emerging trends in anodizing applications across automotive, aerospace, architectural, and consumer electronics sectors.
  • Monitor regulatory changes affecting anodizing processes and environmental compliance.
  • Analyze competitive landscape in Anodizing chemistry and equipment markets.
  • Provide market intelligence on Anodizing technology developments and customer requirements.
  • Support strategic planning for Anodizing product portfolio expansion and market penetration