Commercial Support Representative

As a Commercial Support Representative, you will play a vital role in managing day-to-day relationships with our esteemed customers. Your main responsibilities will include processing and managing paint quotations and specifications, providing outstanding product and technical advice, and submitting both commercial and technical documents flawlessly. Additionally, you will support the implementation of customer-facing digital tools such as CPQ and E-Commerce within the local organization. This is an exciting opportunity to work with a world-class team and contribute to the success of Hempel's ambitious goals

Key responsibilities:

• Prepare and send technical and commercial quotations to customers using the company's provided tools (CPQ).

• Assist in studying customer tender documents and prepare submission documents in alignment with the sales team.

• Serve as the local superuser for Hempel's digital specification and quotation tool (CPQ).

• Act as a local ambassador for E-Commerce, supporting customers through the onboarding process.

• Support project management by coordinating required stock levels, documentation, and regular project status reviews with relevant collaborators.

• Provide daily coordination and support for defined key distributors.

• Offer technical and product-related support to customers via phone and email.

• Update and send commercial and technical documents to customers, including price lists, certificates, test reports for paint systems, guarantees, customer contracts, and long-term declarations.

• Assist with proofreading diverse technical marketing materials.

• Fill out and submit technical complaint forms and support the investigation process.

• Build FSM orders in CRM based on sales team instructions.

• Request products outside the assortment per sales instructions.

• Enter HEET tickets into CRM for selected customers upon sales request.

• Perform cross-country processing of any key tasks if required.

• Complete any general tasks and activities related to the above functions as per business requirements.

Required education, experience and job-related skills

• Experience: 2-5 years of experience in a customer-centric role

• Basic knowledge in paint technology, application and the coating industry business preferred

• Well-rounded Excel skills including Microsoft Office package and ERP system

• Email and call etiquette

• Excellent English, written and spoken

• Outstanding written and verbal communication skills in English to successfully implement customer and team interactions

More about Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We're on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.