
Technical Support Engineer
2 days ago
Role & responsibilities
Key Responsibilities:
- Respond to technical support tickets and queries via email, phone, or chat.
- Troubleshoot and resolve issues related to SQL databases (queries, performance, errors).
- Provide support for Linux-based systems including logs, services, and permissions.
- Monitor system performance and assist with root cause analysis for recurring problems.
- Escalate complex issues to the engineering team with detailed analysis and documentation.
- Maintain support documentation and contribute to knowledge base articles.
- Collaborate with QA, DevOps, and Development teams to resolve customer issues.
- Follow SLAs and ensure timely resolution and communication with clients.
Preferred candidate profile
Must-Have Skills:
- Strong proficiency in SQL (writing queries, joins, data analysis, performance tuning).
- Hands-on experience with Linux (command-line usage, shell scripting, troubleshooting).
- Good understanding of logs, services, cron jobs, user permissions in Linux.
- Familiarity with support tools like Jira, Zendesk, or similar.
- Strong communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.
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