Blended & Chat Process professional
2 weeks ago
Process - Blended & Chat Process
Roles and Responsibilities:
- Provide world-class customer support through chat, email, or voice channels for a variety of clients.
- Address customer inquiries, resolve issues, and provide timely solutions to enhance customer satisfaction.
- Work on multiple processes including back-office operations, backend processing, and CSR activities.
- Collaborate effectively with team members to achieve targets and goals.
- Maintain accurate customer records and interactions using CRM software.
Desired Candidate Profile:
- Fluency in English with excellent communication skills.
- Comfortable working in night & rotational shifts and adhering to a work-from-office model.
- Must possess valid government ID proofs (Aadhar Card and PAN Card) and all educational certificates/marksheets.
- Candidates must reside within a 25-30 km radius of the office location.
- Immediate joiners are highly preferred.
- Walk-in interviews are mandatory.
Perks and Benefits:
- Permanent & full-time opportunity in a leading BPS company.
- Comprehensive cab facility for night shifts.
- Attractive incentives and allowances to reward performance.
- 5-day work week with 2 rotational week-offs for work-life balance.
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