Customer Retention

15 hours ago

Coimbatore, Tamil Nadu, India Link K Insurance TPA P Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Greeting From Link-K Insurance TPA Pvt Ltd

We are hiring Customer Retention & Insurance Liaison [CRM] for Coimbatore office.

Job Role: Customer Retention & Insurance Liaison - CRM

Industry: TPA/Health Insurance

Location: Coimbatore, Tamil Nadu

Experience: 3 to 5 Years

Qualification: Graduate in any discipline

Roles & Responsibilities:

  • Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams
  • Build and maintain strong relationships with insurance companies and their various offices.
  • Coordinate for policies, data and endorsements.
  • Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.
  • Taking up resolution of claims pending for payment requiring underwriting office interference.
  • Coordinate with other teams for logical closure of claims associated with insurers approvals.
  • Periodical visits to underwriting offices, track meeting outcome and report.
  • Attend agent meets wherever retail business is allocated
  • Attend periodical meetings called for by insurers to represent the company
  • Understand the business portfolio of various insurers, seek relevant reports from MIS and have all information handy to respond to insurer queries
  • Build strong relationship with brokers and corporate clients.
  • Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.
  • Collaborate with internal such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.
  • Team management of corporate relationship/client servicing executives in the region.

Important Note:

  • Only candidates with an experience in TPA or Health Insurance are eligible.
  • Looking candidate for immediate joiner.
  • Interested candidates can send their updated resume to

Job Types: Full-time, Permanent

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Experience:

  • TPA / Health Insurance / Insurance: 3 years (Required)

Work Location: In person

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