CRM Executive – Luxury Garments

2 days ago

Madhapur Hyderabad Telangana, India Okatti Impex LLP Full time ₹ 3,00,000 - ₹ 4,80,000 per year

Job Title: CRM Executive/Officer/Manager – Luxury Garments

Company: Okatti Impex LLP

Brand: Maison Ava

Gender: Only Female

Location: [Madhapur, Hyderabad]

Salary Range: ₹25,000 – ₹40,000 per month (based on experience & expertise)

About Us

Maison Ava, a premium brand under Okatti Impex LLP, is a fast-growing name in the luxury garment industry. We are committed to delivering exceptional experiences to our clients and are looking for a skilled CRM Executive to join our dynamic team.

Key Responsibilities

  • Handle client communication through phone, email, and messaging platforms in a professional and timely manner.
  • Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction.
  • Manage and respond to customer inquiries, complaints, and feedback with empathy and efficiency.
  • Assist clients with product details, order updates, and after-sales service.
  • Coordinate with internal teams to resolve client issues effectively.
  • Maintain accurate records of client interactions in the CRM system.

Requirements

  • Position:

CRM Executive

Experience Required:

  • 1 to 3 years of experience in Customer Relationship Management (CRM).
  • Candidates who have worked as Fashion Designers, Merchandisers, or in any clothing/garment sector are strongly preferred.

Salary Range:

₹25,000 to ₹40,000 per month (based on skills and experience).

Key Responsibilities:

  • Manage customer interactions and ensure timely follow-ups.
  • Communicate with international clients through calls, chats, and messages.
  • Respond promptly to customer inquiries across multiple platforms.
  • Maintain customer databases and update CRM systems regularly.
  • Coordinate with internal teams such as merchandising, production, and design.
  • Resolve customer queries and maintain high customer satisfaction.
  • Prepare daily/weekly/monthly reports on customer communication and feedback.
  • Support the sales team with customer insights and data.
  • Build and maintain long-term customer relationships.

Required Skills:

  • Strong communication and interpersonal skills.
  • Ability to communicate professionally with international customers.
  • Basic knowledge of fashion or garment production workflows (preferred).
  • Ability to handle customer concerns professionally.
  • Proficiency in MS Office and CRM tools.
  • Good organizational and multitasking abilities.
  • Attention to detail and a customer-first approach.

How to Apply: Interested candidates can apply directly through Indeed with their updated resume.

Job Type: Full-time

Pay: ₹25, ₹40,000.00 per month

Work Location: In person

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