Customer Care Executive

1 day ago

Delhi, Delhi, India AULAX DIGITAL PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are seeking a Customer Care Executive (Female Only) to join our team in New Delhi. The ideal candidate will be responsible for handling inbound customer calls and email queries with a positive and professional approach. You should be a good communicator with a passion for delivering outstanding customer service.

Key Responsibilities:

  • Respond to customer queries through inbound calls with patience and professionalism.
  • Address customer concerns and provide accurate information via email communication.
  • Maintain a polite and helpful attitude to build and retain positive customer relationships.
  • Document all customer interactions and feedback for internal records and process improvement.
  • Collaborate with team members to resolve customer issues effectively and efficiently.

Key Requirements:

  • Excellent communication skills both verbal and written (English & Hindi preferred).
  • Prior experience in customer service or call center environment (13 years).
  • Ability to stay calm under pressure and handle challenging situations diplomatically.
  • Proficiency in using email, CRM systems, or related customer support tools.
  • Must be female, as this role is open for female candidates only.
  • Strong interpersonal skills and a customer-first mindset.

What We Offer:

  • Friendly and supportive work environment
  • Opportunity to grow within the organization

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