Customer Care Executive
2 days ago
We are seeking a Customer Care Executive (Female Only) to join our team in New Delhi. The ideal candidate will be responsible for handling inbound customer calls and email queries with a positive and professional approach. You should be a good communicator with a passion for delivering outstanding customer service.
Key Responsibilities:
- Respond to customer queries through inbound calls with patience and professionalism.
- Address customer concerns and provide accurate information via email communication.
- Maintain a polite and helpful attitude to build and retain positive customer relationships.
- Document all customer interactions and feedback for internal records and process improvement.
- Collaborate with team members to resolve customer issues effectively and efficiently.
Key Requirements:
- Excellent communication skills both verbal and written (English & Hindi preferred).
- Prior experience in customer service or call center environment (13 years).
- Ability to stay calm under pressure and handle challenging situations diplomatically.
- Proficiency in using email, CRM systems, or related customer support tools.
- Must be female, as this role is open for female candidates only.
- Strong interpersonal skills and a customer-first mindset.
What We Offer:
- Friendly and supportive work environment
- Opportunity to grow within the organization
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