Customer Success Executive

2 days ago

Thāne, Maharashtra, India Lunar Wave LLC Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title
: Customer Support Executive

Company
: Lunar Wave LLC

Location
: Centura Square, Waghle Estate, Thane, Maharashtra (On-site)

Type
: Full-time

Salary
: ₹15,000 – ₹25,000/month (based on experience)

About the Role

We're hiring a
Customer Support Executive
to join our growing team in Thane. You'll handle everything from customer queries and order bookings to improving how our support system works — using smart tools (including AI) to get the job done better and faster.

What You'll Be Doing

  • Respond to customer emails and chat queries with clarity and empathy
  • Manage order bookings, refunds, access issues, and general troubleshooting
  • Work closely with internal teams when issues need escalation
  • Improve the support flow — identify friction points, suggest improvements
  • Use AI tools and platforms (Zendesk, GPT-based support tools, etc.) to enhance response quality and speed
  • Maintain clean records of customer interactions, tickets, and resolutions

What You'll Need

  • Excellent written English
  • 1–2 years of experience in customer support preferred (freshers with strong skills welcome)
  • Comfortable with Gmail, Google Sheets, Zendesk, and open to learning AI tools
  • Calm, detail-oriented, and reliable — someone who sees problems through to resolution
  • Must be okay with an
    on-site
    role (no WFH)

What You'll Get

  • Fixed monthly salary: ₹15,000 – ₹25,000
  • Monday–Saturday work schedule
  • Experience certificate after completion
  • Supportive team + chance to grow inside a fast-moving digital products company

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